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What agile event programs are and why they're essential

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12pm

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12pm

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Schedule description.

ZENDESK PRESENTS

Demo Day Milano 2026

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

MERCOLEDÌ 10 GIUGNO

DUE TURNI IDENTICI: MATTINA E POMERIGGIO

 

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Basta slides, è il momento delle demo e delle testimonianze dei clienti. La migliore occasione per conoscere tutte le novità Zendesk e ottenere risposte a tutte le tue domande. Due turni identici, così scegli l'orario migliore per te e non ti perdi niente.

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Invece di parlare di AI...
ti mostriamo come fa evolvere la tua assistenza.


Per dimostrarti la potenza della Resolution Revolution targata Zendesk, abbiamo deciso di togliere ogni filtro: solo demo live e testimonianze reali di clienti, niente chiacchiere.

90 minuti di pura sostanza:


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Demo: Agenti AI al servizio dei clienti, il nostro Copilot per gli operatori, Zendesk per l'Employee Service, Zendesk per il Contact Center

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Due testimonianze di clienti, live sul palco e pronti a rispondere alle tue domande

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Area break con booth per parlare direttamente con i nostri esperti, partner e clienti

•

Due turni identici, così scegli l'orario migliore per te e non ti perdi niente.

What to expect

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Programma - MATTINA

09:30

Registrazione e welcome coffee

 

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

10:00

Demo delle funzionalità della Resolution Platform di Zendesk: copilota per gli operatori, Agenti AI, Quality Assurance, Employee Service, Contact Center as a Service 

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

11:00

Coffee break

See you on March 8, or whenever you choose to watch back on-demand.

11:30

Testimonanze dei clienti, a cura dei partner:
Arsenalia: Prénatal

Be-Simple: BizAway

Schedule description.

12:10

Pranzo

Schedule description.

Programma - POMERIGGIO

14:30

Registrazione e welcome coffee

 

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

15:00

Demo delle funzionalità della Resolution Platform di Zendesk: copilota per gli operatori, Agenti AI, Quality Assurance, Employee Service, Contact Center as a Service 

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

16:00

Coffee break

See you on March 8, or whenever you choose to watch back on-demand.

16:30

Testimonanze dei clienti, a cura dei partner:

Arsenalia: Prénatal

Be-Simple: BizAway

Schedule description.

17:10

Aperitivo

Schedule description.

Speakers

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Meet our speaker


Born in Helsinki and grown in Berlin, Mark is building the world’s most powerful event producer platform, powered by industry-leading AI.

Grazie ai nostri sponsor

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Fabbrica di Lampadine

Via Pescantina, 8

20162 Milano
Fermata M5 Ponale

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