Digitale Debatte: Kundenbindung 4.0 – Breuninger, Automatisierung & KI im Fokus

Name: Digitale Debatte: Kundenbindung 4.0 – Breuninger, Automatisierung & KI im Fokus
Start: 2025-10-13T09:45:00-04:00
End: 2025-10-13T10:45:00-04:00
Location: Virtual

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What agile event programs are and why they're essential

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12pm

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Schedule description.

ZENDESK PRESENTS

^{Digitale Debatte:}
Kundenbindung 4.0 – Breuninger,

Automatisierung & KI im Fokus

Monday

April

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

On demand verfügbar

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Erleben Sie die digitale Zukunft des Einkaufserlebnisses mit Breuninger und Zendesk! In der dritten Folge der Digitalen Debatte sprechen wir darüber, wie herausragende Customer Experience (CX) im Handel zum echten Wettbewerbsvorteil wird – einfach und überzeugend.

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Worüber wir debattieren:

Join us for a fast and fiery conversation with industry leaders who are embracing change. They’ll share solutions for doing business in a new reality, and insights on making the most of uncertainty.

This will be an immersive open conversation with live Q&A. If you can’t join us on February 18th, you can still watch the on-demand recording afterward by registering.

Key takeaways:

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Partnerschaft vs. Vendor-Relationship: Wie viel Nähe braucht erfolgreiche Zusammenarbeit wirklich?

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Schnelligkeit vs. Perfektion in der Customer Experience: Muss es immer schnell gehen – oder gewinnen am Ende doch die Perfektionist:innen?

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Künstliche Intelligenz im Handel: Game-Changer oder Tech-Hype ohne Mehrwert?

What to expect

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs.

Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts.

Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging