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What agile event programs are and why they're essential

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ZENDESK PRESENTS

Digitale Debatte:

Mehr Effizienz durch intelligente Automatisierung

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

Ab sofort on demand verfügbar

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Willkommen zur 2. Episode unserer Zendesk Webinar Serie „Digitale Debatte“. Hier dreht sich alles um Künstliche Intelligenz und Customer Experience. In dieser Folge beleuchten wir, wie KI ihr volles Potenzial entfaltet, wenn sie systemübergreifend Informationen verknüpft und Prozesse automatisiert. Melden Sie sich an und sehen Sie sich die Debatte on demand an. 

Jetzt anmelden
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Das erwartet Sie


Erleben Sie spannende Einblicke von Webinar Host Björn Bauer und unserem Gast Jan Hugenroth von Next Matter, der zeigt, wie komplexe Kundenprozesse wie beispielsweise Rückerstattungen durch den Einsatz intelligenter Systeme effizient gestaltet werden können.  Darauf können Sie sich freuen: 

Key takeaways:


•

Verstehen, wie KI durch systemübergreifende Automatisierung das Kundenerlebnis nachhaltig verbessert.

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Praktische Einblicke von Next Matter, dem Anbieter für smarte Automatisierungsprozesse, zur Orchestrierung komplexer Kundenabläufe.

•

Inspiration, wie Sie KI nutzen können, um verschiedene Systeme zu vernetzen und effektive Workflows zu schaffen.

What to expect

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:00PM

Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

Schedule item

Schedule description.

Sprecher

Björn Bauer

Director, Solutions Consulting

Zendesk

Jan Hugenroth

Founder & CEO

Next Matter

Meet our speaker


Born in Helsinki and grown in Berlin, Mark is building the world’s most powerful event producer platform, powered by industry-leading AI.

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