How Dutch Bros transformed employee service

Name: How Dutch Bros transformed employee service
Start: 2025-01-29T10:00:00-05:00
End: 2025-01-29T10:45:00-05:00
Location: Virtual

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What agile event programs are and why they're essential

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12pm

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Visionary leaders

Customer spotlight:

Dutch Bros

Wednesday

January

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

Watch the 45min session on-demand

Soon ready for on-demand

Discover how Dutch Bros Coffee scaled HR operations, boosted productivity by 212%, and empowered their workforce with Zendesk for Employee Service.

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Meet your speakers

Mike Buzan

Vice President of People Strategy & Operations

Dutch Bros

Samantha Ramirez

Employee Experience Administrator

Dutch Bros

Carris Rhodes

Customer Success Leader

Zendesk

What you'll learn:

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Discover how Dutch Bros achieved an impressive 212% increase in HR team productivity while improving employee work-life balance

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Learn the 3-phase strategy used to standardize and scale HR operations

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Explore how Dutch Bros is using data-driven problem solving and automation tools like chatbots to improve efficiency

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Get a sneak peek at the next steps in Dutch Bros’ transformation journey and their vision for HR and operational excellence

Meet our speakers

Mike Buzan

Vice President of People Strategy & Operations, Dutch Bros
Focusing on employee experience, strategic alignment, and scalable HR solutions. Mike drives innovation and streamlines processes to meet talent and business goals.

Samantha Ramirez

Zendesk Administrator, Dutch Bros

Sam specializes in customer support, knowledge management, and project management, leveraging Zendesk to enhance speed, quality, and service - and employee satisfaction.

Carris Rhodes

Customer success leader, Zendesk

Combining over 10 years of experience with a passion for delighting the customer and driving digital transformation and technology adoption in high growth organizations.

Details

Don’t miss your chance to learn proven strategies from Dutch Bros and Zendesk that can transform your employee service—register now and watch on-demand!

Enhance your user experience and build brand equity with your design vernacular.

Watch on-demand

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Meet our speakers

Mike Buzan

Vice President of People Strategy & Operations

Focusing on employee experience, strategic alignment, and scalable HR solutions. Mike drives innovation and streamlines processes to meet talent and business goals.

Samantha Ramirez

Zendesk Administrator at Dutch Bros Coffee

Sam specializes in customer support, knowledge management, and project management, leveraging Zendesk to enhance speed, quality, and service.

Carris Rhodes

Customer Success Leader at Zendesk

Carris is a seasoned customer success leader with over 10 years of experience driving digital transformation and technology adoption for high growth organizations.

Event content

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Event content

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs.

Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts.

Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:00PM

Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

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Meet our speakers

Mike is the Vice President of People Strategy & Operations, focusing on employee experience, strategic alignment, and scalable HR solutions. He drives innovation and streamlines processes to meet talent and business goals.

Samantha Ramirez

Sam specializes in customer support, knowledge management, and project management, leveraging Zendesk to enhance speed, quality, and service at Dutch Bros. With a focus on optimizing tools and processes, Sam ensures seamless support across the organization.

Meet our speakers

Carris Rhodes, Customer Success Leader at Zendesk. Carris is a seasoned customer success leader with over 10 years of experience driving digital transformation and technology adoption for public sector organizations.

Thank you to our sponsors

Platinum Sponsor