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What agile event programs are and why they're essential

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ZENDESK

Executive Breakfast

Lisboa

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

2 de julho às 9h30

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Desfrute de um pequeno-almoço em rede enquanto aprende tudo sobre a Zendesk.

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Integre a experiência do cliente como uma componente essencial da sua estratégia

Não perca o nosso pequeno-almoço de networking. Durante esta sessão da manhã, iremos explorar a implementação estratégica e rentável da inteligência artificial nas equipas de serviço ao cliente. Da implementação aos resultados, descubra as melhores práticas para a IA centrada nas pessoas.

Key takeaways:

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Key takeaway 1

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Event content

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

9h30 

Welcome & networking


10H

Introdução

Carlos Llorca, Senior Manager EMEA South, Zendesk

10H10

Transformar a experiência do cliente com IA

Cristina Fonseca, VP Product, Zendesk

10H30

Entrevista com Indie Campers

André Barreira Antunes, Customer Support Strategy Director, Indie Campers

10H55

Zendesk AI: do caos a um suporte inteligente em 5 passos 

Alda Caldeira, Solutions Consultant

11:15H

Brunch


Speakers

Rafael Cordeiro

Associate Solutions Consultant

Zendesk

André Barreira Antunes

Customer Support Strategy Director

Indie Campers

Carlos Llorca

Senior Sales Manager

Zendesk

Cristina Fonseca

VP Product

Zendesk

Alda Caldeira

Solutions Consultant

Zendesk

Meet our speaker

Born in Helsinki and grown in Berlin, Ultimate is building the world’s most powerful virtual agent platform, powered by industry-leading AI.

Local

WeWork,

R. Alexandre Herculano 50 Piso 1250-011 Lisboa


Un événement organisé par Bartle et Zendesk

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