Discover how AI will reshape customer experience by 2027. Citing extensive research from CCW Digital and Zendesk, we'll share insights from CX executives on a successful AI implementation, tips on overcoming organisational barriers to AI adoption, and steps you need to take to embrace this new technology.
Please note: the event is held in English, Korean subtitles are available.
AI Adoption | Solving for organisational barriers to AI adoption, including:
Choosing the right solution
Calculating ROI
Driving organisational alignment around AI
Customer trust | Increasing customer trust by:
Demonstrating how AI improves customer service quickly and effectively with AI agents
- Showcasing better customer experiences with highly skilled agents
- Ensuring transparent security practices
Upskill opportunities | Addressing admin and agent concerns by:
- Prioritising upskill opportunities
- Proper training for managing AI, including: developing specialised expertise, and refining soft skills
