The Future of Finance and CX

Date TBD

12pm

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Schedule description.

When does the event take place?

The event takes place from September 1st to the 2nd. 

Ellen Nelson

CEO & co-founder

Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people.  From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.

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What agile event programs are and why they're essential

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What agile event programs are and why they're essential

ZENDESK WEBINAR

The Future of Finance and CX

Wednesday
, 
21 
April

10:30 AM - 11:30 AM BST

Join us on a fireside chat with Mettle to discuss key learnings on how to improve CX in business banking and hear how other Zendesk Customers like Starling Bank, GoCardless and Wise remain agile in these uncertain times.

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Speakers

Celine Maher

RVP, Commercial Sales

Zendesk


Ross is CEO and co-founder of Marks Tower, a leading news and media company for young people. From global affairs and politics to technology and science to sports and music, Marks Tower offers insightful stories and compelling perspectives on the issues that define a generation.

Alicia Campbell

Commercial Account Executive

Zendesk 

Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people.  From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.

Charlie Duke

Senior Product Manager

Mettle

Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people.  From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.

About


Onboarding banking customers can be a complex process. Customer due diligence and AML (anti-money laundering) checks can be lengthy, time-consuming, and costly, impacting both the customer and the bank. 


At the same time, onboarding can be a new opportunity to help existing customers start using new products and services and can make a bank more attractive.


Join us on a fireside chat with a challenger bank to discuss key learnings on how to improve CX in business banking and how other Zendesk Customers like Starling Bank, GoCardless and Wise remain agile in these uncertain times. 


Key takeaways:

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First key takeaway

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About

With banks moving customers out of branches and towards using online services, a wave of fintech startups with a ‘digital only’ approach its shaking the industry while putting customers at the heart of the future of banking.


Join us on a fireside chat with Mettle to discuss key learnings on how to improve CX in business banking and hear how other Zendesk Customers like Starling Bank, GoCardless and Wise remain agile in these uncertain times. 

Key takeaways:

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Get key insights and best practices from Zendesk’s latest CX Trends Report on where retail banks and financial institutions  should invest 

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Learn from industry leaders how to thrive innovation while improving customer experience.

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The Future of Finance and CX

Are you ready to reimagine?

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Schedule

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10:30 - 10:35 AM

Welcome with Innovate Finance

Check in with the event organizers, network, and get settled in.

10:35 - 10:50 AM

Insight on the latest CX Trends for Fintech 

Enjoy a keynote from Jane Robinson.

10:50 - 11:05 AM

Fireside chat with Mettle

At 2pm we will open the floor for a question and answer period.

11:05 - 11:15 AM

Live Q&A

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Sponsors


FAQs

When does the event take place?

The event takes place from September 1st to the 2nd. 

Where does the event take place?

The event takes place at the Academy of Natural Sciences

Who is invited to the event?

Event organizers who are interested in learning about how to optimize their event marketing efforts to maximize their conversion rates are invited to the event. 

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