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What agile event programs are and why they're essential

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What agile event programs are and why they're essential

ZENDESK PRESENTS

Future-proofing your CX Framework

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

AUG 21 | 9 AM| VIRTUAL

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Rising volume. Flat headcount. A CFO asking hard questions. Join CX leaders from the HR and sports industries who've cracked the code, and walk away with a practical framework for scaling AI with control, not chaos.

Plus, 100 lucky attendees will win a CX Leaders Survival Kit, packed with items to help you scale smarter and stress less.

Register now
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Your CFO asks: "Why do we need more people if we're investing in AI?"

Your IT leader asks: "What guardrails are in place if the AI makes a mistake?"

Your compliance team asks: "Can we actually audit what the AI is doing?"


Rising volume doesn't mean AI is failing. It means AI is working: making service so accessible it's surfacing demand you never saw before. The real challenge isn't automation; it's scaling it with the control, visibility, and governance your whole organization can trust.

In this session, you'll learn

•

Why interactions rise after adopting AI

•

What a blended AI + human workforce actually looks like

•

How to pay down your organization's "service debt"

Your CFO asks: "Why do we need more people if we're investing in AI?"

Your IT leader asks: "What guardrails are in place if the AI makes a mistake?"

Your compliance team asks: "Can we actually audit what the AI is doing?"


Rising volume doesn't mean AI is failing. It means AI is working: making service so accessible it's surfacing demand you never saw before. The real challenge isn't automation; it's scaling it with the control, visibility, and governance your whole organization can trust.

In this session, you'll learn

•

Why interactions rise after adopting AI

•

What a blended AI + human workforce actually looks like

•

How to pay down your organization's "service debt"

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Speakers

NBA

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Upwork 

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Zendesk 

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Zendesk

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Agenda

Part I

The Next Era of AI-Powered Customer Service


Part II

Volume, Control & the Knowledge Problem


Part iii

Live Roundtable: Lessons From the Front Lines


part iv

Open Mic Q&A


Who should attend?

• VPs & Directors of CX and Customer Support ready to scale AI with confidence
• Heads of Service Operations managing rising volume and evolving team roles
• CX transformation leaders aligning IT, compliance, and finance around an AI strategy

Enhance your user experience and build brand equity with your design vernacular. 

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Meet our speaker


Born in Helsinki and grown in Berlin, Mark is building the world’s most powerful event producer platform, powered by industry-leading AI.

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