Don't miss our innovation-packed Zendesk Gen AI event in Singapore. Spend the afternoon experiencing the magic of CX & EX + Generative AI through the latest technology innovations released at "The Next Big AI Drop" in New York last month.
Â
Network with your inspiring, like-minded community and gain invaluable insights from local CX leaders while enjoying one of Singapore's best Spanish wine and tapas by KULTO at our office .
Register now to secure your seat for a major upgrade in customer experience.Â
Innovation at Scale: How Innovation can be embedded in the ways of working and daily lives of customers and employees
Innovation at Scale is the cornerstone of business over the last decade and will continue to grow in importance. However, this pursuit encounters obstacles that stem from the very nature of organizational expansion. Zee will delve into breaking this down into what the basics are of innovation at scale, while showing some failures and what not to do, and what are better approaches to ensuring the organization is an innovative one with some interesting examples applied to customer experience and employee experience that you may not have realized.
Zee Fakier, Partner, ASEAN, EY Consulting
Hear how Zendesk Generative AI is transforming customer service experiences. Through real-world examples, this product deep dive demonstrates how new capabilities are enhancing productivity, boosting self-service, and redefining service excellence.Stace Chow, Senior Manager Solutions Consulting, Zendesk
Customer service drives over two-thirds of customer loyalty, outperforming brand and price combined, according to a study by Gartner. Major advances in AI and personalisation will improve customer service departments productivity but also enable automate processes, alleviate pressure on agents, gain insights from data and improve interactions. In this panel discussion, we explore the role of agents and how the combination of technology + human touch can be the winning formula in 2024 and beyond
Babul Balakrishnan, Head of CX Operations, Thunes
Mae Ferolino, VP of CX, Toku
Elaine Tan, Head of Customer Service, Pet Lovers Centre Pte Ltd
Jenny Choo, Regional Vice President, SMB Sales APAC
