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What agile event programs are and why they're essential

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12pm

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Ellen Nelson

CEO & co-founder

Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people.  From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.

ZENDESK PRESENTS

Getting started with AI

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

November 27 at 11 AM (CET)

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Behind the scenes at GOT BAG


Get a peek and learn the process of solving queries with a chatbot in simple terms! 

Register to watch it on demand
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About

GOT BAG: an established leader in the e-commerce industry since 2016, is an eco-friendly, fashion-forward backpack & lifestyle accessories brand dedicated to raising awareness and cleaning our oceans from plastic pollution. Their products are made of recycled ocean impact plastic. 


Join us for this unmissable opportunity for companies looking to make their mark in the e-commerce world as you'll gain invaluable insights into their journey, including the challenges they faced, the mistakes they made, and how they turned those into learning opportunities. 

 

Moreover, you will have the unique chance to learn how they have built their impressive chatbot to handle incoming customer inquiries, which has led to:

 

- 68% of the customers who interact with their chatbot, get their query automatically solved without the need for an agent to be involved.

- One-touch ticket rate of 87.9%

- 97.1% of customer satisfaction score


Lastly, you'll have the opportunity to engage in a Q&A session, allowing you to ask specific questions and gain tailored advice for your startup. 


Can't make it? You can still watch the on-demand recording afterward by registering.

Key takeaways:

Event content

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Event content

11:00 AM

Intro

Quick intros and what to expect

11:05 aM

About GOT BAG

Who they are and overall info

11:10 aM

AI usage

Learn tips and tricks from GOT BAG and how they have achieved an impressive 97.1% of customer satisfaction score with AI

 

11:45 aM

Challenges and solutions


Hear how they overcame their obstacles 

11:45 am-12 pm

Live Q&A and wrap-up


Meet our hosts

Aaron Wichman

Product Marketing Manager

Zendesk 

Martin Lutz

Lead of Customer Happiness & Experience

GOT BAG

Speakers

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Meet our speaker

Born in Helsinki and grown in Berlin, Ultimate is building the world’s most powerful virtual agent platform, powered by industry-leading AI.

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