Insights and Innovations for CX Leaders: Atlanta

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What agile event programs are and why they're essential

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12pm

Schedule item

Schedule description.

On what date does the event take place?

The event is scheduled for Wednesday, May 31, 2024.

ZENDESK PRESENTS

Insights and Innovations

for CX Leaders

JUNE 4 AT 10AM, ATLANTA

Discover what’s next in AI-powered service

Insights and Innovations for CX Leaders is bringing the CX world to Atlanta.

This is where CX trendsetters will discover new AI innovations, get inspired by visionary speakers, and connect with leaders across industries.

This is where the future of service happens.

Register now

Join CX and IT leaders

Insights and Innovations for CX Leaders is the top AI-powered service event happening June 4th at ASW at the Battery in Atlanta.

Expect inspiring speakers, impactful networking, cutting-edge AI innovation, and hands-on breakout sessions designed to leave you feeling prepared for what’s next. You'll walk away with a clear view of today’s service landscape—and the tools and connections needed to forge a path for your business.

Learn from top CX and IT trendsetters:

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Discover - Preview AI innovations driving the future of customer experience and employee service.

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Get inspired - Hear emerging trends from AI and service visionaries.

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Connect - Network with the best of the best CX and IT leaders across industries.

Schedule

9:30AM

Check in and registration

Pick up your name tag and connect with peers.

10:00AM

Keynote

Hear about the latest product innovations and see them in action during this keynote session.

10:45AM

Break

11:00AM

Customer Panel - “Where we stand with AI-driven CX today”

Local Zendesk customers will share how they're thinking about AI for service—and their predictions for what's next.

11:30AM

Product session: Drive real resolutions with agentic AI Agents and Copilot

Break down the road to 80% automation and see how next-generation AI Agents and Copilot deliver real resolutions.

12:00pm

Tastings and Lunch

Debrief the day with fellow leaders over lunch and whiskey tastings of ASW's most sought-after releases.

1:00 Pm

Hands-on workshop: AI Agent Advanced*

Optional hands-on workshop for Manager+ attendees. Prior registration required. Approved attendees will be notified prior to the event.

Speakers

Julie Jenkins

Head of Support

Celigo

Matt Lewis

VP, Customer Support

Docebo

Location

ASW at The Battery

900 Battery Avenue Southeast Suite 1035
Atlanta, GA 30339

Frequently Asked Questions

On what date does the event take place?

The event is scheduled for Wednesday, June 4, 2025.

Where does the event take place?

Our event will take place at ASW at The Battery, 900 Battery Avenue Southeast Suite 1035, Atlanta, GA 30339

Where can I find parking?

Parking lots:

- On non-event days parking in the Red, Green, Yellow and Purple Decks is free for the first 2 hours! After that time, rates are:

2 – 3 hrs: $10

3 – 4 hrs: $15

4 – 5 hrs: $20

5 – 6 hrs: $25

- Orange and Silver Parking Deck – $10 per hour, Daily max: $50

- Limited metered street parking is available for $10 per hour and payment is enforced.

Can I bring my colleague to the event?

The programming and experience at the event is tailored to any professionals working within the customer experience industry. If you have a colleague you think would be interested, please ask them to register here. Only registered attendees will be able to attend the event.

Is the event free to attend?

Yes, the event is free to attend but you must be registered.

I can no longer attend in-person. How can I cancel my ticket?

Email dbedosky@zendesk.com to be removed from the guest list.

Go to zendesk.com

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