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ZENDESK PRESENTS

Peak Season Readiness: 3 Retail Strategies for Success

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

AUGUST 27 AT 10AM PM | 1 PM

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Zendesk Relate is hitting the road


We're coming to 10 cities with a special half-day experience created specifically for customer experience leaders who want to stay ahead in the age of AI. From cutting-edge product innovation to actionable insights, these events are designed to boost your strategy, inspire your thinking, and grow your professional network

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Get ready for peak season with practical AI strategies that work


The holiday rush is fast approaching. Shoppers expect fast, personalized service on every channel—and retail teams are expected to deliver, even with fewer resources.


Join us for Peak Season Readiness: 3 Retail Strategies for Success, a live 45-minute session where Zendesk experts will share practical ways to serve more customers, increase loyalty, and protect margins during the busiest—and most critical—time of year.

What you’ll learn:

•

Peak-season CX trends - shaping the retail industry.

•

Three common pain points and proven fixes that drive impact.

•

AI for Retail in action, with real-world use cases.

•

Interactive Q&A with Zendesk product and retail experts.

Details

Why to attend?

If you lead CX, IT, or operations for a retail company, this session is built for you.
You’ll walk away with clear, actionable next steps—no complex setup, no guesswork.

Download your guide
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Details

Set your team up for success this holiday season—we’ll see you there.

☕ Bonus: The first 200 eligible attendees in North America who register and join live will receive a $25 Starbucks e-gift card!

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What to expect

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Why attend


If you lead CX, IT, or operations for a retail company, this session is built for you.
You’ll walk away with clear, actionable next steps—no complex setup, no guesswork.



Showcase of 3 Zendesk Retail solutions in action

•Deflect routine questions so shoppers get instant answers, freeing agents for high-value conversations and lowering costs.


•Capture more share of wallet with real-time product recommendations and proactive outreach that turn peak traffic into loyal customers.


•Guard every dollar with smarter fraud detection and continuous learning that keeps margins healthy through returns season.


Live-Interactive Q&A with industry experts






Speakers

Renee    Powell

Solutions Consultant

Zendesk

James Darrall

Account Executive

Zendesk

Lindsay Simons

Global ABM Director

Zendesk

Meet our speaker


Born in Helsinki and grown in Berlin, Mark is building the world’s most powerful event producer platform, powered by industry-leading AI.

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