Zendesk AI Labs - Intelligent Triage

Name: Zendesk AI Labs - Intelligent Triage
Start: 2026-06-04T15:00:00-04:00
End: 2026-06-04T16:00:00-04:00
Location: Virtual

ZENDESK AI LABS

Stop guessing, start routing: How Zendesk Copilot AI triages tickets automatically

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Misrouted tickets, manual categorisation, and agents context-switching before they've even started - these are the hidden inefficiencies draining your support team's capacity every day.

With Zendesk Intelligent Triage, your tickets are automatically classified by intent, sentiment, language, and custom entities the moment they arrive, with zero agent effort required.

In this workshop, we'll guide you through a step-by-step process to construct your own custom view and trigger. Leave this session with both tools fully configured and operational, allowing you to quickly unlock tangible benefits from Zendesk AI.

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Roll up your sleeves - this is a practical building session.

In this hands-on session, you'll kearn how to eliminate manual ticket triage and route every customer request to the right team automatically — saving 30–60 seconds per ticket from day one.

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How to reduce ticket handling time by 30-60 seconds: Automatically detect intent, sentiment, language, and key product or customer details without manual review.

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How to eliminate misrouting and first-contact delays: Get tickets to the right group first time, every time.

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How to protect revenue and customer relationships: Automatically prioritise unhappy customers and high-value requests before they escalate, ensuring your agents are working on business-critical requests.

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Build a smarter CX operation: Use trend data on intent and sentiment to drive continuous improvement and cross-team collaboration.

What to expect