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12pm

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10:00am

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On what date does the event take place?

The event is scheduled for Wednesday, May 31, 2024.

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10:00am

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Schedule description.

ZENDESK PRESENTS

Miami AI Effect & Workshop

Wednesday
, 
September 
3

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

WEDNESDAY, SEPTEMBER 3RD

12:30 - 5:30 PM

DOWNTOWN MIAMI


Downtown Miami

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Secure your spot today

 

Based on our latest insights from the Zendesk AI Effect report, organizations that have embraced AI are delivering outsized impact and delivering better service – leading to happier customers.


Join us on Wednesday, September 3rd at the Gale Miami Hotel to dive deeper into these findings followed by a 90-minute, interactive, hands-on workshop focused on our AI agents advanced solutions.


You’ll leave this workshop with a greater understanding of how integrating AI agents into your existing data sources can amplify their impact on your organization – elevating customer experiences and business outcomes. Plus, we’ll wrap up the day with a networking cocktail hour. You won’t want to miss it!

Here's what our customers are seeing:

Secure your spot today

Based on our latest insights from the Zendesk AI Effect report, organizations that have embraced AI are delivering outsized impact and delivering better service – leading to happier customers.

 
Join us on Wednesday, September 3rd at the Gale Miami Hotel to dive deeper into these findings followed by a 90-minute, interactive, hands-on workshop focused on our AI agents advanced solutions.


You’ll leave this workshop with a greater understanding of how integrating AI agents into your existing data sources can amplify impact on your organization – elevating customer experiences and business outcomes. Plus, we’ll wrap up the day with a networking cocktail hour. You won’t want to miss it!

What our customers are seeing:

  • 91% of Zendesk AI customers report that AI has improved the overall service quality​ of their CX operations.

  • 86% of CX leaders report that Zendesk AI has significantly improved customer satisfaction scores (CSAT).

 

Based on these findings, we'd love to proactively set you up for success with AI at your organization. During our exclusive interactive workshop, you’ll explore three real-life AI use cases through live demos and accompanying hands-on exercises for each demo:

  • Solve customer issues and frustrations
  • Drive personalization

  • Generate higher revenue

Agenda

12:30PM

Check-in opens

Pick up your name badge and connect with peers

1:00PM

AI Effect deep dive

Learn expert findings of the impact of AI on customer service

1:30PM

Customer interview

Hear a customer's POV on the the Zendesk AI Effect

2:00PM

Coffee break 

Stretch your legs, grab some coffee or water and get ready for the interactive workshop

2:15PM

AI agent advanced hands-on workshop

Explore three real-life AI use cases through live demos and accompanying hands-on exercises

4:00PM

Happy hour

Enjoy light bites and refreshing beverages

5:30pm

Event concludes

Thank you for joining us!

Speakers

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Frequently Asked Questions

On what date does the event take place?

The event is on Wednesday, September 3rd at 12:30 PM.

Do I need to bring my laptop for the workshop or will they be provided?

You will need to bring your own laptop for the interactive session. Please come with your laptop fully charged as there will be a limited number of charging outlets. Wifi and login details will be provided upon arrival. 

Can I bring a colleague?

The programming and experience at this event is tailored to professionals working in customer experience. If you have a colleague you think would be interested, please ask them to register themselves here. Only registered attendees will be able to attend the event.

Is the event free to attend?

Yes, the event is free to attend but you must be registered. Your event confirmation in non-transferable.

Where can I find parking?

The venue offers valet parking for a flat rate of $35. You can also reserve a spot in a nearby parking garage via SpotHero.

Who can I contact about event accessibility and other questions?

Diversity, equity, and inclusion are important values at Zendesk, and we are committed to providing accommodations for event attendees. If you need any accommodations for this event or have other questions not addressed here, please contact Margaret at margaret.deflieze@zendesk.com.

I registered but can no longer attend. What should I do?

Please reach out to Margaret at margaret.deflieze@zendesk.com to be removed from the guest list.

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Location

Gale Miami Hotel

159 NE 6th St

Miami, FL 33132

Thank you to our partners

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