Discover what’s next in AI-powered service
 The Zendesk Roadshow is bringing the CX world to New York City.Â
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This is where CX, HR, and IT trendsetters will discover new AI innovations, get inspired by visionary speakers, and connect with leaders across industries.Â
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This is where the future of service happens.Â
The Zendesk Roadshow is the top AI-powered service event happening May 14th at City Winery in NYC.
Expect inspiring speakers, impactful networking, cutting-edge AI innovation, and hands-on breakout sessions designed to leave you feeling prepared for what’s next. You'll walk away with a clear view of today’s service landscape—and the tools and connections needed to forge a path for your business.
Where does the event take place?
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Our event will take place at City Winery NYC, located at 125 11th Avenue (Pier 57), New York, NY 10011
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On what date does the event take place?
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The event is scheduled for Wednesday, May 14, 2025.
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What time does the event start and end?
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The doors open at 8:30am for registration and lite breakfast. The keynote begins at 9:30am SHARP. The event will close with lunch from 12:30pm-1:30pm.
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How do I get to the venue?
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By Subway: Take the A, C, E, or L train to the 14th Street (8th Avenue) station. Walk west to West Side Highway and 15th Street.
 By Bus (From North/East/South): Take the M14, M20, or M11 bus to 14th Street. Walk west to the West Side Highway.
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Where can I find parking?
Paid parking is available in the garage beneath Pier 57.
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Will meals be served at the event?
Attendees will be provided a light breakfast and sit down lunch.
Is there a hotel room block or recommendations on where to stay?
While we do not have a room block this year, hotels close to the venue that we recommend include:Â Selina Chelsea New York City, Courtyard by Marriott New York Manhattan/Midtown West, Holiday Inn Express New York City in Chelsea, Fairfield Inn & Suites by Marriott New York Midtown
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Can I bring my colleague to the event?
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The programming and experience at the event is tailored to any professionals working within the customer experience industry. If you have a colleague you think would be interested, please ask them to register here. Only registered attendees will be able to attend the event.
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Is the event free to attend?
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Yes, the event is free to attend but you must be registered.
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Is there a dress code?
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While there is no official dress code, we typically recommend business casual attire.
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Are any sessions going to be recorded?
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Unfortunately, no sessions will be recorded.
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I can no longer attend in-person. How can I cancel my ticket?
Email dbedosky@zendesk.com to be removed from the guest list.