Zendesk Presents: New York City Roadshow

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ZENDESK PRESENTS

New York City Roadshow

MAY 14 AT 9AM-2PM, NEW YORK CITY

Discover what’s next in AI-powered service

The Zendesk Roadshow is bringing the CX world to New York City.

This is where CX, HR, and IT trendsetters will discover new AI innovations, get inspired by visionary speakers, and connect with leaders across industries.

This is where the future of service happens.

Register now

Join CX, HR, and IT leaders

The Zendesk Roadshow is the top AI-powered service event happening May 14th at City Winery in NYC.

Expect inspiring speakers, impactful networking, cutting-edge AI innovation, and hands-on breakout sessions designed to leave you feeling prepared for what’s next. You'll walk away with a clear view of today’s service landscape—and the tools and connections needed to forge a path for your business.

Learn from top CX, IT and HR trendsetters:

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Discover - Preview AI innovations driving the future of customer experience and employee service.

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Get inspired - Hear emerging trends from AI and service visionaries.

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Connect - Network with the best of the best CX, HR and IT leaders across industries.

Schedule

8:30AM

Check in & breakfast

Pick up your name tag, get your swag bag, and connect with peers over a light breakfast.

9:00AM

Keynote

Hear about the latest product innovations and see them in action during this keynote session.

9:45AM

Break

10:00AM

Customer panel: Where we stand with AI-driven CX today

Local Zendesk customers will share how they're thinking about AI for service—and their predictions for what's next.

10:30AM

Product session: Drive real resolutions with agentic AI Agents and Copilot

Break down the road to 80% automation and see how next-generation AI Agents and Copilot deliver real resolutions.

11:00pm

Break

11:15Am

Product session: Simplify and scale your contact center operations

See how Zendesk for Contact Center, powered by Amazon Connect, combines AI-first CX with award-winning CCaaS functionality to support global contact centers.

11:45pm

Lunch

Debrief the day with fellow leaders over lunch and conversations.

1:00Pm

Hands-on Workshop - Advanced AI

Optional hands-on workshop for Zendesk Admins. Prior registration required.

Speakers

Rapha Fontes

Senior Vice President of Customer Operations

Squarespace

Tim Kyse

Vice President of Customer Experience

Openly Insurance

Location

City Winery NYC

125 11th Avenue (Pier 57),

New York, NY 10011

Frequently Asked Questions

Where does the event take place?

Our event will take place at City Winery NYC, located at 125 11th Avenue (Pier 57), New York, NY 10011

On what date does the event take place?

The event is scheduled for Wednesday, May 14, 2025.

What time does the event start and end?

The doors open at 8:30am for registration and lite breakfast. The keynote begins at 9:30am SHARP. The event will close with lunch from 12:30pm-1:30pm.

How do I get to the venue?

By Subway: Take the A, C, E, or L train to the 14th Street (8th Avenue) station. Walk west to West Side Highway and 15th Street.

By Bus (From North/East/South): Take the M14, M20, or M11 bus to 14th Street. Walk west to the West Side Highway.

Where can I find parking?

Paid parking is available in the garage beneath Pier 57.

Will meals be served at the event?
Attendees will be provided a light breakfast and sit down lunch.
Is there a hotel room block or recommendations on where to stay?
While we do not have a room block this year, hotels close to the venue that we recommend include: Selina Chelsea New York City, Courtyard by Marriott New York Manhattan/Midtown West, Holiday Inn Express New York City in Chelsea, Fairfield Inn & Suites by Marriott New York Midtown

Can I bring my colleague to the event?

The programming and experience at the event is tailored to any professionals working within the customer experience industry. If you have a colleague you think would be interested, please ask them to register here. Only registered attendees will be able to attend the event.

Is the event free to attend?

Yes, the event is free to attend but you must be registered.

Is there a dress code?

While there is no official dress code, we typically recommend business casual attire.

Are any sessions going to be recorded?

Unfortunately, no sessions will be recorded.

I can no longer attend in-person. How can I cancel my ticket?
Email dbedosky@zendesk.com to be removed from the guest list.

Thank you to our sponsor

Go to zendesk.com

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