Novedades de Zendesk

March 
8th
, 
2022

12pm

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Ellen Nelson

CEO & co-founder

Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people.  From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.

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12pm

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EVENTO VIRTUAL

Novedades de Zendesk

Disponible bajo demanda

Wednesday
, 
March 
20
 at 
10:00 AM PDT / 1:00 PM EDT

Si tienes una curiosidad insaciable sobre las últimas novedades de Zendesk, entonces te espera algo genial. La oportunidad perfecta te aguarda para unirte a nosotros en vivo el 20 de Marzo, donde revelaremos todas nuestras últimas actualizaciones de producto, nuevos lanzamientos, y compartiremos las mejores prácticas que abarcan toda la plataforma de Zendesk. Pero eso no es todo! También nos sumergiremos profundamente en el papel siempre en evolución de la IA en el panorama del CX.

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Qué esperar

Después de la presentación principal, habrá dos pistas de sesiones separadas, Innovaciones de productos y Cómo hacerlo con Zendesk. Elige la sesión que sea más útil para ti, o salta entre las dos.

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Meet our speakers

Adrian McDermott

Chief Technology Officer 

Zendesk

Sarah Reed

Sr Director of Global Strategic Events

Zendesk

Matt Dixon

Chief Research and Innovation Officer

Tethr

Jenn Lim

CEO & co-founder

Company Name

Albert Lin

CEO & co-founder

Company Name

Emily and Amelia Nagoski

CEO & co-founder

Company Name

Teresa Anania

CEO & co-founder

Company name

Matt Price

CEO & co-founder

Company name

Timothy Marsden

CEO & co-founder

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Agenda

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Experiencias del cliente potenciadas por IA

Hear how we’re unlocking intelligent CX for your business with AI. Our Director of Product Marketing, Polomi Batra will lead us in better understanding AI in the evolving market of customer service.

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Operaciones de servicio inteligentes y automatizadas

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs.


What’s New with Conversational Experiences
Have more personalized conversations, wherever your customers or teams are.

What’s New with Agent Experience
Scale your service teams and automate manual tasks with AI.

What’s New with Platform
Customize Zendesk to work around your business.

What’s New with Trust & Security
Protect your business and build customer trust.

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Plataforma flexible y confiable

See you on March 8, or whenever you choose to watch back on-demand.

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Servicio simplificado al empleado

Schedule description.

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Community Day

This year’s Community Day is happening right after What’s New, and we’d love to see you there. No need to do anything—we’ll direct you there after the What’s New live event. Here’s what to expect:

Agenda


Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.


Track one: Product innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

Track two: Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts.


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service


Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

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Speakers

Jeremy Korman

Senior Product Marketing Manager

Zendesk

Megan Williams

Associate Product Marketing Specialist

Zendesk

Carlos Folgar

Product Marketing Manager

Zendesk

Peter Gillon

Product Marketing Manager

Zendesk

Jackie Bell

Senior Product Marketing Manager

Zendesk

Sponsors

We’ve got you covered

See you on November 9, or whenever you choose to watch back on-demand.

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