Zendesk presents: NYC AI Effect & Workshop

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What agile event programs are and why they're essential

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12pm

Schedule item

Schedule description.

On what date does the event take place?

The event is scheduled for Wednesday, May 31, 2024.

ZENDESK PRESENTS

NYC

AI Effect & Workshop

SEPTEMBER 9 AT 12:30PM

NEW YORK, NY

Based on our latest insights from the Zendesk AI Effect report, organizations that have embraced AI are delivering outsized impact across the organization and delivering better service, leading to happier customers.

Join us on Tuesday, September 9 at OASIS to dive deeper into these findings followed by a 90-minute, interactive, hands-on workshop centered around AI Agents Advanced. You’ll leave this workshop with a greater understanding of how integrating AI agents with your existing data sources can amplify their impact on your organization–elevating customer experience and business outcomes.

Plus, we’ll wrap up the day with a networking cocktail hour. You won’t want to miss it!

Register now

What our customers are seeing:

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91% of Zendesk customers report that AI has improved the overall service quality of their CX operations

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86% of CX leaders report that Zendesk AI has significantly improved customer satisfaction scores (CSAT)

Based on these findings, we’re proactively setting you up for success with AI at your organization. During our exclusive interactive workshop, you’ll explore three real-life use cases through live demos and accompanying hands-on exercises for each demo:

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Solve customer issues and frustrations

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Drive personalization

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Generate revenue

Agenda

12:30PM

Check-in

Pick up your name tag and connect with peers.

1:00PM

AI Effect Deep Dive

Experts will share findings on the impact of AI in customer service.

1:30PM

Customer Interview

Hear a local Zendesk customer's point of view on AI in CX.

2:00PM

Break

Stretch your legs, grab some water, and get your laptop set up—the hands-on workshop is coming up next.

2:15PM

AI Agents Advanced Hands-On Workshop

You'll explore three real-life AI use cases through live demos and accompanying hands-on exercises.

4:00PM

Happy Hour

Debrief the day with fellow leaders with refreshing beverages and light bites.

5:30PM

Event Concludes

Thanks for joining us!

Frequently Asked Questions

When is the event?

Tuesday, September 9 at 12:30pm.

Do I need to bring my laptop for the workshop or will they be provided?

You will need to bring your own laptop for the interactive session. Wifi and login details will be provided upon arrival. Please come with your laptop fully charged.

Can I bring my colleague to the event?

The programming and experience at the event is tailored to any professionals working within the customer experience industry. If you have a colleague you think would be interested, please ask them to register themselves here. Only registered attendees will be able to attend the event.

Is the event free to attend?

Yes, the event is free to attend but you must be registered. The invite is non-transferable.

Who can I contact about event accessibility?

Diversity, equity, and inclusion are important values at Zendesk, and we are committed to providing accommodations for event attendees. If you have questions or need an accommodation for this event, please reach out to karole.suitorfeld@zendesk.com.

I registered but can no longer attend the event. What should I do?

Please email karole.suitorfeld@zendesk.com to be removed from the guest list.

Location

OASIS

315 W 35th St

New York, NY 10001

RSVP now

Register

Agenda