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What agile event programs are and why they're essential

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What agile event programs are and why they're essential

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ZENDESK PRESENTS

3 trends to know for crafting great employee service

Tuesday
, 
July 
23

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

JULY 23 AT 10:00 AM PST | 1:00 PM EST

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Learn how to create efficient, personalized experiences, while staying in tune with employee satisfaction.


Led by Paulette Chafe, Zendesk's Head of Customer Insights & Thought Leadership, this partner panel will explore how to build an employee-centered approach to your employee service.

Register now
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Zendesk Event Image

Support your teams with Zendesk QA

In this demo session, we'll walk through Zendesk QA. Learn how you can elevate your support quality by reviewing and analyzing interactions across every support channel. In this interactive session you'll learn how our QA offering:


Key takeaways:

Are you delivering on your employee service?

In this panel discussion, HR and IT leaders will explore the three key employee experience trends to deliver elevated employee service. 

 

Our ecosystem partners will discuss how to exceed employee expectations with strategic employee service. Experts from AssetSonar, Capgemini, SnapCall, and Sweethawk will discuss actionable tactics to minimize employee service inefficiencies for a more streamlined experience, for both the agent and the employee.

 

In this webinar you'll learn how to:

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Reinvent your employee service with AI efficiencies

Key takeaways:

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Build a data-driven employee service plan

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Leverage ecosystem partners to create more streamlined employee service

Meet the speakers

Paulette Chafe

Sr. Director Product Marketing at zendesk

Patryk Sochacki

Gen AI & Tech Platform Lead for HR at  Capgemini

Jeff Riojas

Sr. Director of Sales at EZO

Jamie Butcher

Head of NAMER Sales at SnapCall

Keith Bower

Customer Experience and Solutions Manager at SweetHawk

Stepping onto the main stage

Bozoma Saint John

Former CMO at Netflix, CMO at Endeavor, and CBO at Uber


 

Bozoma joins our main stage to talk about creating personalized customer experiences, building brand loyalty, and leading with authenticity.

RSVP now
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Event content

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Event content

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:00PM

Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

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Meet our speaker

Born in Helsinki and grown in Berlin, Ultimate is building the world’s most powerful virtual agent platform, powered by industry-leading AI.

Thank you to our sponsors

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