Workshop Sept 26: Discover the Power of AI in Enhancing Customer Service

Name: Workshop Sept 26: Discover the Power of AI in Enhancing Customer Service
Start: 2024-09-26T13:00:00-04:00
End: 2024-09-26T14:00:00-04:00
Location: Virtual

September 26, 2024 / 1:00 PM (SGT)

Duration: 60 minutes

Join Zendesk Workshop and learn how AI help revolutionise your customer service.

*To sign up, hit the "RSVP now" on the top right hand corner

About

We will discuss

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Uncover the benefits of adoption a true digital Fan Experience strategy

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Understand more about examples of the leading organisations in the space, and how you can replicate their succcess

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Opportunity to ask questions to the experts and your peers on how to implement an effective Fan Experience strategy

Details

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Join Zendesk Workshop and learn how AI help revolutionise your customer service.

*To sign up, hit the "RSVP now" on the top right hand corner

RSVP

Events help bring people closer together in the information age
Seven times out of ten, the experiences people remember most in life happen at events
When it comes to the type of event to host, meet your attendees where they are

The Power of AI for CX

Embark on a journey to revolutionize your customer service department with the integration of Artificial Intelligence (AI). Our comprehensive workshop is tailored to reveal how AI is deeply intertwined with every aspect of customer engagement including Quality Assurance, Workforce Management, AI empowered self service, and real time agent support. Experience firsthand the multitude of ways AI can elevate your team's performance, drive efficiency, and offer unparalleled customer satisfaction.

This workshop is more than just a learning experience—it's an opportunity to transform your customer service infrastructure with the help of AI. Whether you're looking to optimize agent performance, refine your customer engagement, or scale up your operations efficiently, AI has a crucial role to play.

Don't wait to take your customer service to the next level. Join our workshop now and be a part of the AI-driven customer service evolution.

What You Will Learn

AI's Role in Modern Customer Service

Gain a solid understanding of how AI is transforming customer support from the inside out. We'll cover the spectrum of AI applications that empower your service agents and delight your customers.

Rigorous Interaction Analysis:

AI technology is capable of analyzing 100% of your customer interactions. We will show you how to harness this power to elevate agent performance and enhance the customer experience.

Elevate Agent Performance

Discover AI-driven methodologies for monitoring and improving your customer service team's effectiveness.

Smarter Workforce Management

AI can ingeniously predict and create optimal work schedules for your agents. Learn how to leverage AI for improved workforce productivity and customer coverage.

Autonomous Customer Self-Service

Find out how AI can reduce the burden on your staff by facilitating advanced self-service options that your customers will love.

Agenda

12 pm

Welcome and Introductions

1 pm

Plenary Session

2 pm

Roundtable Discussion: “What Makes an Effective Virtual Event?”