Harness the possibilities of AI

Artificial Intelligence will change the CX landscape forever. Hear our vision for the future, and the role Zendesk will play in it. We’ll be joined on stage by Liberty London to talk about how AI can help you boost ROI, improve efficiency across the customer journey, and most importantly—deliver exceptional service.

Fall in love with personalized conversational experiences

Finding love in the digital world is hard. Over the last 25 years, Match Group have been pioneers in delivering personalized dating experiences to millions of users worldwide. In this industry, the biggest job is keeping love-hopeful users engaged and avoiding churn. Hear how Match Group used Zendesk to deliver personalized dating advice—resulting in boosted customer loyalty, increased retention, and a direct impact on revenue growth.

CX Trends: separating hype from reality

Not all trends are created equally. Some change the way we live and work—and some disappear as quickly as they arrived. Hear our expert panel dig into emerging industry trends, then debate which they believe are here to stay.

Prepare for the future of CX with powerful agent tools

Agility in customer service isn’t just about moving faster—it’s about adapting faster. Our adaptable Agent Workspace drives innovative customer experiences so you can keep pace with wherever your customers, business, or the market takes you. Hear how the Agent Workspace can help maximize efficiency, make faster decisions, and create powerful front and back end customizations.

How to boost customer happiness as you scale

Keeping customers happy as your business scales can be a challenge. Hear how Degreed uses Zendesk to integrate customer service with their product, sales, and success teams. You’ll learn tactics for keeping customer retention high, seamlessly automating requests, running a lean team in hyper growth, and more.

What consumers want from AI in service

Customers are excited about the possibilities of AI. Now’s the time to understand their expectations for the future of customer experience. Our presenters and expert panel dive into how to use AI to fill experience gaps, provide instant personalization, and supercharge communication via chatbots and voice assistants—all while being empathic.

Introducing Zendesk for employee experiences

LATAM Airlines perfected conversational experiences for their customers—so rolled them out to their employees too. The result? Improved employee productivity, satisfaction, and the bottom line. Hear how they did it, and how you can too.

Support data protection and privacy compliance goals

Data protection and privacy laws are evolving at an incredible pace. Hear how Zendesk helps you keep up. You’ll learn about advances in auditing, logging, roles, permissions, and change management that will complement your compliance goals.

Lead with CX to drive revenue and land more customers

Like many industries, the future of car buying is eCommerce—and 64% of car buyers say the buying experience is more important than price. Retailers with personalized experiences will land more deals. Hear how Cox Automotive uses Zendesk, powered by rich data, to deliver an online concierge buying experience. You’ll learn how they use Zendesk to drive sales, navigate eCommerce chokepoints, and unify the prospect-to-customer digital experience. This session will also feature a Conversational Commerce demo.