Lead Support teams in both Hardware and SaaS environments with a wide demographic of customer types. Launched, migrated, and optimized Zendesk instances in full and contract roles.
I love making the good better and getting to collaborate with smart and fun people.

CX was my first love, and working with startups was my second. My first real experience was working with Quest Nutrition when they were a startup, and I had the honor of helping them grow into the 2nd fastest-growing company in North America (INC 500/5000). Since then, I have found a sweet spot of joy in working with startups across many different industries. There is nothing quite like it! More than a decade later, I am still deeply energetic about growing CX within startup spaces.

A passionate "CX'er" at heart. I deeply understand team building, systems/solutions, and process development. With over ten years of experience working in customer / client-facing roles and six years of experience managing teams, I've been lucky enough to have been part of many great (high-velocity) startups and organizations.