The future of service demands more than quick fixes—it requires true resolution. Join Zendesk leadership as they unveil AI purpose-built for service, delivering connected, intelligent, and proactive resolutions at scale.

The most-streamed session for CX professionals. Learn how agentic intelligence is delivering fully governed outcomes across 100% of your channels, from messaging to email to voice.

The most-streamed session for IT service professionals. This conversation pulls back the curtain on our Zendesk on Zendesk program and how we achieved a 96% employee CSAT. Learn how we’ve transformed our service experiences in the AI-first era to drive efficiency, scalability, and personalized support. 

Elymae Cedeño, VP of Trust and Customer Experience at Bumble, unpacks how her diverse career shaped her unique approach to trust, safety, and CX at Bumble. Hear how her purpose-driven approach to leadership balances mission, innovation, and tangible results in an ever-evolving tech landscape.