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What agile event programs are and why they're essential

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What agile event programs are and why they're essential

Zendesk INDUSTRY INSIGHTS

Resolution is the New Retail Currency

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

MARCH 4 | Virtual | 1 PM PT 

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Measuring what matters in an AI-driven CX era

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Zendesk INDUSTRY INSIGHTs

RETAIL | VIRTUAL EVENT
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MARCH 31, 9AM PT / 12PM ET


Resolution is the New Retail Currency

Tuesday
, 
March 
31

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

This is a cool intro line to the event.

Measuring what matters in an AI-driven CX era

Register now
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Host

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Leanne Rone

Senior Product Designer

Leanne Rone will be your host, speaking about their experience as a Senior Product Designer and interactive UX designer.

83% of retail service leaders say resolution is the new CX currency

Retail service metrics are being rewritten in real time

Why? Because loyalty today isn’t won with more interactions; it’s earned by respecting shoppers’ time. Resolution has become the clearest signal of brand trust in an always-on retail world.


So, where do you start? Now is the time to evaluate where automation and personalization is working in your business, and focus on the metrics that matter.


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March 
31
, 
2026
9:00am
–
10:00am

Support your CX vision



Retail service metrics are being rewritten in real time: 83% of retail leaders say resolution is the new CX currency. 


Why? Because loyalty today isn’t won with more interactions; it’s earned by respecting shoppers’ time. Resolution has become the clearest signal of brand trust in an always-on retail world.


So, where do you start? Now is the time to evaluate where automation and personalization is working in your business, and focus on the metrics that matter.


What you’ll learn:

•

What to measure when AI reshapes the retail service experience

•

Why most AI pilots stall — and how retail teams make them stick

•

A practical framework for turning service into a retail growth engine

Register now
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What to expect

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:00PM

Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

Schedule item

Schedule description.

Speakers

James Darrall

 Enterprise Account Executive, Zendesk

Company name

Renee Powell


Senior Solutions Consultant- Enterprise, Zendesk

Company name

Lindsay Simons

Global ABM Director, Zendesk

Zendesk

Speakers

James Darrall

 Enterprise Account Executive, Zendesk

Company name

Renee Powell


Senior Solutions Consultant- Enterprise, Zendesk

Company name

Lindsay Simons

Global ABM Director, Zendesk

Company name

Speakers

James Darrall

Enterprise Account Executive 

Zendesk

 Renee Powell


Senior Solutions Consultant Enterprise

Zendesk

Lindsay Simons

Global ABM Director

Zendesk

About


Join us for a fast and fiery conversation with industry leaders who are embracing change. They’ll share solutions for doing business in a new reality, and insights on making the most of uncertainty.


This will be an immersive open conversation with live Q&A. If you can’t join us on February 18th, you can still watch the on-demand recording afterward by registering.

Key takeaways:

•

Join us live: First 150 attendees get a $30 DoorDash gift card.

Hey CX leaders and teams!

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Please join us for a roundtable dinner over drinks and great food to discuss how the Fintech companies in the UK have evolved into unavoidable players in recent years and forever challenging the status quo in the industry.


This invite-only event is an opportunity to discover the latest customer experience trends of 2022 and what this year looks like for companies and the industry they play in. Joining us on the day will be two of our fastest-growing fintech customers HyperJar and Roava a subsidiary of FCMB UK. Get your questions at the ready!

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Meet our speaker


Born in Helsinki and grown in Berlin, Mark is building the world’s most powerful event producer platform, powered by industry-leading AI.

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