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What agile event programs are and why they're essential

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On what date does the event take place?

The event is scheduled for Wednesday, May 31, 2024.

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12pm

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ZENDESK PRESENTS

San Francisco Roadshow

Thu
, 
July 
18
 @ 
8:00am
 - 
1:00pm
The Jay Hotel

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

The Jay, Autograph Collection

San Francisco

The future of CX is coming to you

We’re bringing the world of exceptional experience to your doorstep. You’ll see product innovations in action, learn how to apply new technology like AI to your business, and meet industry peers—right here in San Francisco.  

Register now
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Zendesk Event Image

Your Zendesk Community


Zendesk has always been committed to providing exceptional customer experiences, and what better way to celebrate our shared values than by enjoying an exhilarating evening of America's favorite pastime in the Zendesk suite at the ballpark. 


Don't miss this incredible opportunity to forge connections and indulge in a memorable evening of innovation, entertainment, and top-tier baseball action. Space is limited, so reserve your spot in the Zendesk suite at Wrigley Field, today.

 


This event is invite-only and the invitation is non transferrable.

Key takeaways:

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Event content

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

8:30AM

Check in & breakfast

Pick up your name tag, get your swag bag, and connect with peers over a light breakfast. 

9:00am

Unveiling what’s next: Revolutionizing service with the power of AI

Zendesk leaders will share our vision for the future of exceptional experiences. Hear about the latest product innovations and see them in action during this keynote session.

9:30AM

Power your CX teams with Zendesk AI

Zendesk product experts will dive deep into how you can start unlocking the potential of AI for your business.

10:15AM

Leading with CX in an AI Era ft. Iterable and Accolade

Our panel of customers will share their experiences and advice for how to effectively lead CX teams during a time when AI is top of mind.

11:00am

Roundtable discussions

Network with other local leaders in an organized roundtable format. Meet our customer panelists and discuss challenge areas in your organization while sharing learnings.

12pm

Lunch

Debrief the day with fellow leaders over lunch and conversations.

Meet the speakers

Jeannette Leong

Vice President, AMER Marketing

at zendesk

Justine Carroll

Director, Product Marketing

at zendesk

Jeremy Korman

SENIOR product marketing manager at zendesk

Panchaya Pimprapoat

SENIOR PRODUCT MARKETING MANAGER AT ZENDESK

Neil Smith

vice president, technical support at iterable

Ann Nguyen

Sr. Director of operations at accolade

Michael Zayac

senior solution consultant

at zendesk

Meet the speakers

Candace Marshall

Sr Director, Product marketing at Zendesk

Ted Smith

Vice president, product marketing at zendesk

Lauren Hakim

Group Product Marketing manager

Justine Carroll

Director, product marketing manager

FAQ

What is a Roadshow?

Zendesk Presents: San Francisco Roadshow is a customer experience event where we bring industry keynotes, product sessions, and networking to your town.

Who should attend this event?

Professionals in all roles and industries working with customer experience.

Will food and beverage be provided?

Yes, food and beverage will be provided for a light breakfast and a networking lunch.

What does public transportation to the event look like?

The Jay, Autograph Collection is a 9 minute walk from the Ferry Building and a 9 minute walk from the Embarcadero BART station.

Is there onsite parking?

The Jay offers valet parking or reserve a spot in a nearby parking garage via SpotHero.

Who should I contact if I have questions?

Please reach out to dstephan@zendesk.com with any questions.

Speakers

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Meet our speaker

Born in Helsinki and grown in Berlin, Ultimate is building the world’s most powerful virtual agent platform, powered by industry-leading AI.

Thank you to our sponsors

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Silver Sponsors

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The Jay, Autograph Collection

433 Clay Street

San Francisco, CA 94111

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