San Francisco Roadshow

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What agile event programs are and why they're essential

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12pm

Schedule item

Schedule description.

On what date does the event take place?

The event is scheduled for Wednesday, May 31, 2024.

ZENDESK PRESENTS

San Francisco

Roadshow

MAY 13 AT 8:30AM-1PM, SAN FRANCISCO

Discover what’s next in AI-powered service

The Zendesk Roadshow is bringing the CX world to San Francisco.

This is where CX, HR, and IT trendsetters will discover new AI innovations, get inspired by visionary speakers, and connect with leaders across industries.

This is where the future of service happens.

Register now

Join CX, HR, and IT leaders

The Zendesk Roadshow is the top AI-powered service event happening May 13th at The Pearl in San Francisco.

Expect inspiring speakers, impactful networking, cutting-edge AI innovation, and hands-on breakout sessions designed to leave you feeling prepared for what’s next. You'll walk away with a clear view of today’s service landscape—and the tools and connections needed to forge a path for your business.

Learn from top CX, IT and HR trendsetters:

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Discover - Preview AI innovations driving the future of customer experience and employee service.

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Get inspired - Hear emerging trends from AI and service visionaries.

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Connect - Network with the best of the best CX, HR and IT leaders across industries.

Schedule

8:30AM

Check in & breakfast

Pick up your name tag, get your swag bag, and connect with peers over a light breakfast.

9:00AM

Keynote

Hear about the latest product innovations and see them in action during this keynote session.

9:45AM

Break

10:00AM

Customer Panel - “Where we stand with AI-driven CX today”

Local Zendesk customers will share how they're thinking about AI for service—and their predictions for what's next.

10:30Am

Product session: Drive real resolutions with agentic AI Agents and Copilot

Break down the road to 80% automation and see how next-generation AI Agents and Copilot deliver real resolutions.

11:00Am

Break

11:15AM

Product session: Simplify and scale your contact center operations

See how Zendesk for Contact Center, powered by Amazon Connect, combines AI-first CX with award-winning CCaaS functionality to support global contact centers.

11:45Am

Lunch

1:00pm

Event Concludes

Thank you to our Sponsor:

Frequently Asked Questions

Where and when does the event take place?

Our event will take place at The Pearl, located at 601 19th Street San Francisco CA 94607 on May 13th, 2025.

What time does the event start and end?

The doors open at 8:30am for registration and lite breakfast. The keynote begins at 9:30am. The event will close with lunch from 12:30pm-1:30pm.

Where can I find parking?

There is a public pay to park lot one block away from The Pearl, next to Crane Cove Park. We recommend utilitizing public transit or ride share.

Can I bring my colleague to the event?

The programming and experience at the event is tailored to any professionals working within the customer experience industry. If you have a colleague you think would be interested, please ask them to register here. Only registered attendees will be able to attend the event.

Is the event free to attend?

Yes, the event is free to attend but you must be registered and have received a confirmation email from Zendesk.

Are any sessions going to be recorded?

Unfortunately, no sessions will be recorded.

I can no longer attend in-person. How can I cancel my ticket?

Email samantha.gorman@zendesk.com to be removed from the guest list.

Location

The Pearl

601 19th Street

San Francisco, CA 94607

Go to zendesk.com

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