The CX Revolution: Past, Present & Future
With AI dominating news headlines, many businesses are scrambling to adapt to this new normal. But the question remains, how how did we get here & where are we heading? What does history have to say about businesses that stood the test of time? Join us in this AI executive session as we dive deep into the future of customer experience
by Jenny Choo, Regional Vice President, APAC, Zendesk
Panel Discussions: Charting the Path to Profitability with AI-enhanced Customer Experience
Gone are the days of free-flowing funding, the term that investors would like to hear from you as an entrepreneur has evolved to be “the path to profitability”. Both topline and bottomline matter. And we know that the competition is intense. And it’s not just about lowering the COGS or making the first sale, it’s also about keeping the customer coming back again and again.
1) Paulina Purnomowati, Chief Marketing Officer, TipTip
2) Gary P Khoeng, Partner, Vertex Ventures
3) Cipta Dwi Utama, Head of Customer Care, Alfamart
Moderated by Daniel Kosasih, Senior Enterprise Account Executive, Zendesk