Registrations

Check-in, network and get settled in with a cup of coffee or tea

Welcome Address and Overview of Zendesk

by Meita Siswana, Senior Account Executive, Zendesk

Welcome Address and Overview of Vertex Ventures Southeast Asia and India

by Gary P. Khoeng, Partner

The CX Revolution: Past, Present & Future

With AI dominating news headlines, many businesses are scrambling to adapt to this new normal. But the question remains, how how did we get here & where are we heading? What does history have to say about businesses that stood the test of time? Join us in this AI executive session as we dive deep into the future of customer experience

by Jenny Choo, Regional Vice President, APAC, Zendesk

Zendesk AI & ChatGPT

Discover how companies can leverage Zendesk's AI-enabled Immersive CX to revolutionize the way customers purchase products, interact with businesses, and resolve their issues using generative AI technology

by Irene Arieputri, Senior Solution Consultant, Zendesk

Panel Discussions: Charting the Path to Profitability with AI-enhanced Customer Experience

Gone are the days of free-flowing funding, the term that investors would like to hear from you as an entrepreneur has evolved to be “the path to profitability”. Both topline and bottomline matter. And we know that the competition is intense. And it’s not just about lowering the COGS or making the first sale, it’s also about keeping the customer coming back again and again.

1)  Paulina Purnomowati, Chief Marketing Officer, TipTip

2) Gary P Khoeng, Partner, Vertex Ventures

3) Cipta Dwi Utama, Head of Customer Care, Alfamart

Moderated by Daniel Kosasih, Senior Enterprise Account Executive, Zendesk

Q & A followed by Sunset Buka Bersama, Dinner and Networking

Ends