Scale with Zendesk AI Executive Lunch, Malaysia

Name: Scale with Zendesk AI Executive Lunch, Malaysia
Start: 2024-03-07T10:00:00-05:00
End: 2024-03-07T14:30:00-05:00
Location: Element Kuala Lumpur

ZENDESK PRESENTS

Scale with Zendesk AI Executive Lunch

March 7, 2024 at

Element Kuala Lumpur

Ilham Ballroom, Level 38

10:00 AM to 14:00 PM

Zendesk AI is the intelligence layer of the Zendesk platform. Built on billions of points of customer-service data, Zendesk AI enhances every part of your service experience, from smarter conversations and bots, to productivity tools for agents, to new insights and instant actions for admins.

Register now

Support your teams with AI

In this demo session, we'll walk through Zendesk's AI tools and how they solve business problems for your customers and service agents. Topics we'll focus on include - how Zendesk AI can deflect common queries, creating more efficient workflows, and filling in strategic gaps.

Speakers

Swofilen Y

Director of Product,

TNG Digital

Ammar Awang

Director of Consumer Operations,

ShopBack

Christian Emmanuel Olano

Head of Customer Experience,

FlexiRoam

Jenny Choo

Regional Vice President APAC,

Zendesk

Christoffer Erichsen

Founding Partner & CEO

Human Inc.

Andre Lee

Senior Solutions Consultant,

Zendesk

Runcie Varghese

Head of Sales, Asia & India,

Zendesk

Eythan Goh

Enterprise Account Executive,

Zendesk

Schedule

10:00 AM

Registrations

Check-in, network and get settled in with a cup of coffee or tea

10:15 AM

Welcome Address & Overview of Zendesk

by Eythan Goh, Enterprise Account Executive, Zendesk

10:40 AM

The CX Revolution: Past, Present & Future

With AI dominating news headlines, many businesses are scrambling to adapt to this new normal. But the question remains, how how did we get here & where are we heading? What does history have to say about businesses that stood the test of time? Join us in this AI executive session as we dive deep into the future of customer experience

By Jenny Choo, Regional Vice President, Zendesk

11:10 AM

Demo: Zendesk AI & ChatGPT

Discover how companies can leverage Zendesk's AI-enabled Immersive CX to revolutionize the way customers purchase products, interact with businesses, and resolve their issues using generative AI technology

By Andre Lee, Senior Solutions Consultant, Zendesk

11:40 AM

Panel Discussions with

1) Christoffer Erichsen, Founding Partner & CEO, Human Inc.

2) Christian Emmanuel Olano, Head of Customer Experience, FlexiRoam

3) Ammar Awang, Director of Consumer Ops, ShopBack

4) Swofilen Y, Director of Product, TNG Digital

Moderated by: Runcie Varghese, Head of Sales, Asia & India, Zendesk

12:10 PM

Q & A followed by networking lunch

14:00 PM

Ends

Venue

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