Scale with Zendesk AI Executive Lunch, Christchurch, New Zealand

Name: Scale with Zendesk AI Executive Lunch, Christchurch, New Zealand
Start: 2024-05-09T10:00:00-04:00
End: 2024-05-09T14:30:00-04:00
Location: Chateau on the Park - Christchurch, a DoubleTree by Hilton

ZENDESK PRESENTS

Scale with Zendesk AI Executive Lunch Christchurch, New Zealand

May 9, Chateau on the Park, Doubletree by Hilton

10:00 AM to 2:30 PM

Zendesk AI is the intelligence layer of the Zendesk platform. Built on billions of points of customer-service data, Zendesk AI enhances every part of your service experience, from smarter conversations and bots, to productivity tools for agents, to new insights and instant actions for admins.

Register now

Support your teams with AI

In this demo session, we'll walk through Zendesk's AI tools and how they solve business problems for your customers and service agents. Topics we'll focus on include - how Zendesk AI can deflect common queries, creating more efficient workflows, and filling in strategic gaps.

Speakers

Kristen Durham

Global Senior Vice President, Startups & SMBs

Zendesk

Jenny Choo

Regional Vice President APAC

Zendesk

James Ballinger

Customer Care Manager

PetDirect.co.nz

Dave Hill

Solutions Consultant, APAC

Zendesk

Jamie Dimopoulos

Senior Account Executive

Zendesk

Pranesh Reddy

Account Executive

Zendesk

Schedule

10:00 AM

Registrations

Check-in, network and get settled in with a cup of coffee or tea

10:15 AM

Welcome Address by Kristen Durham, SVP Startups & SMBs, Global, Zendesk

Introduction and Overview of Zendesk by Pranesh Reddy, Account Executive, Zendesk

10: 40 AM

The Rise of the Experience Economy

The Rise of the Experience Economy has elevated the importance of Customer Experience (CX) as a strategic focus for businesses. To succeed in this era, companies must prioritize delivering exceptional experiences that meet and exceed customer expectations, fostering loyalty and advocacy in a highly competitive market. The integration of CX is essential for thriving in the experience-driven economy.

by Jenny Choo, RVP APAC SMB, Zendesk

11:00 AM

Demo: Harnessing Zendesk AI for CX and EX

Learn how businesses can utilize Zendesk's AI-enhanced Immersive CX to transform customer interactions, streamline purchases, and expedite issue resolution with generative AI technology. Explore leveraging AI to enrich employee experiences and streamline workflows.

by Dave Hill, Solutions Consultant, Zendesk

11:30 AM

Customer Panel Discussions

1) James Ballinger, Customer Care Manager, PetDirect.co.nz

2) Rachel Phillips, Customer Service Manager, Toniq

Moderated by Jamie Dimopoulos, Senior Account Executive, Zendesk

12: 15PM

Q & A followed by lunch and networking session

2:30 PM

Ends

Venue

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