SC Demo: Zendesk AI - The complete CX solution

Name: SC Demo: Zendesk AI - The complete CX solution
Start: 2024-11-13T09:00:00-05:00
End: 2024-11-13T09:45:00-05:00
Location: Virtual

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What agile event programs are and why they're essential

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This is what I do

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Mrs Robinson

Wishes you a wonderful day

12pm

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Schedule description.

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What agile event programs are and why they're essential

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What agile event programs are and why they're essential

ZENDESK PRESENTS

SC Demo: Zendesk AI - The complete CX solution

Thursday

September

Authentic accounts from customers who have made the switch

AUGUST 21

AT 5.30PM, LONDON

WATCH ON-DEMAND

Authentic accounts from customers who have made the switch

In this 45-minute demo we looked into the transformative power of Zendesk AI. By watching the recording, you'll learn how our solution unlocks the power of personalized support, without any extra work.

Watch on-demand

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About

Tired of overpaying for basic support that falls behind as your business needs scale and evolve past just messaging?

Join us for a quick 40-minute webinar featuring [CUSTOMER], hosted by Jonathan Gettle, Product Marketing Manager at Zendesk, as we discuss why [CUSTOMER] made the switch to Zendesk's comprehensive CX platform. Zendesk’s best in class CX outperforms competitors in every way from product scalability, powerful automation & integrations, purpose built AI, and most valuable ROI/TCO.

Key takeaways:

Enhance productivity with tools built directly into your workspace

During our session, we walked through Zendesk AI tools and how they can help you solve business problems for your customers and service agents. Watch now to learn how Zendesk AI:

• Automates the frontline by managing high demand with AI agents and resolving interactions with ease

• Optimizes your service operations by providing agents full context and guidance on how to approach interactions

• Gives your team time back to focus on quality and coaching, instead of wasting time on tedious manual tasks

We'll discuss how making the switch provides:

Speakers

John White

Director, Solutions Consulting

Zendesk

Erika Pillmeier

Senior, Solutions Consultant

Company name

Event content

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Meet our customer speaker

PLACEHOLDER

Enhance productivity with tools built directly into your workspace

Zendesk is in the best position to help scale your service experience without making compromises. We'll discuss how Zendesk AI will help you:

We'll discuss how making the switch provides:

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AI Agents: introducing AI Agents and enhanced self-service solutions to ensure a seamless and personalized journey, from the first interaction to resolution.

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Agent Copilot: introducing Zendesk Copilot to guide your agents and admins with insights to optimize service from every angle

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Workforce Engagement: introducing Zendesk WFM & QA so managers can improve the productivity of agents and quality of conversations - human or AI.

Agenda

9:00 AM PT

Introduction

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

9:05 AM PT

Why [CUSTOMER] made the switch

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs.

Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

9:25 AM PT

Live demo

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts.

Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging