The pandemic has spurred digital transformation across sectors, with over 75% of business leaders feeling that digital adoption has accelerated by up to 3 years. This means that your CX is crucial in determining the success of your business, now more than ever.
Over 93% of Indian customers have used at least one new support channel since the pandemic started. Are you capturing these audiences?
The Zendesk CX Trends report found that channels like Messaging have seen supernormal growth. However, we also see that some customer segments rely on scalable cloud-based communication platforms to automate processes to capture the customer journey. You need to have a CX platform that enables a seamless omnichannel experience that can be scaled easily.
The merging of AI-enabled tools to capture customer sentiment & more is an added advantage to deliver truly delightful experiences. In this webinar, we invite leaders from Zendesk and Knowlarity to share how you can deliver an exceptional experience with every interaction.
Industry leader, Nisha Verma, Director – Customer Experience Management from ClubConcierge will also join us to share her knowledge on customer loyalty and CX.
Santhosh is currently working as Principal Solutions Consultant at Zendesk, where he is involved in advising senior CX and IT leaders on their customer experience strategy. In his 14+ years of experience across startups and enterprises, Santhosh has handled diverse responsibilities across Sales and Solutioning in different geographies and across verticals.
A business leader with 28 years of expertise in delivery, customer success, business development and technology-led transformations, Richa leads the Customer Success Division at Knowlarity. Previously, as Professional Services Head at Salesforce, she helped double the business growth. She led the first-ever Managed Services deal in the BFSI domain in Wipro tech, winning many awards including the coveted “Most Innovative Product” award.
Nisha has extensive experience in managing global concierge programs as well as cutting edge, innovative concierge programs in the bank card space. Over the course of her twenty nine years career, Nisha spearheaded global expansion efforts and during the same period drove the integration of standard rewards program features into a concierge services offering across industries, transforming the enhancement from what had traditionally been a pure cost center into an important earn / burn feature. Over the course of her career Nisha has provided concierge program design and management services to some of the top Fortune 500 companies in the world, including Samsung, Axis Bank, IBM, Accenture, GE and more.
