You'll leave with a clear view of today’s service landscape—and the tools and connections needed to forge a path for your business.
Learn from top CX trendsetters:
•
Discover - Preview AI innovations driving the future of service.
•
Get inspired - Hear emerging trends from AI and service visionaries.
•
Connect - Network with the best of the best across industries.
Event content
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
11:15 Breakout tracks begin
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
TRACK 1
Product solutions and roadmap
Hear about the latest updates and releases—and how they can help your business.
TRACK 2
Make the most of Zendesk
Our experts show you how to customize Zendesk to fit your business needs.
TRACK 3
Emerging trends transforming CX
See what’s impacting the world of CX and beyond, alongside the best in the business.
TRACK 1
Panel: Delivering a customer first strategy with Zendesk
Harness the possibilities of AI
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
TRACK 2
Panel: Delivering a customer first strategy with Zendesk
Fall in love with personalized conversational experiences
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
12:30 Lunch
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
13:00 Breakout tracks continue
TRACK 1
Panel: Delivering a customer first strategy with Zendesk
Harness the possibilities of AI
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
TRACK 2
Panel: Delivering a customer first strategy with Zendesk
Fall in love with personalized conversational experiences
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
TRACK 2
Panel: Delivering a customer first strategy with Zendesk
Fall in love with personalized conversational experiences
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
Schedule
9:00AM
Check-in & light breakfast
Pick up your name tag, grab a bite to eat, and connect with peers.
9:30AM
Welcome keynote
Hear about the latest product innovations and see them in action during this keynote session.
10:00AM
BreakÂ
10:15AM
Customer panel: Where we stand with AI-driven CX today
Local Zendesk customers will share how they're thinking about AI for service—and their predictions for what's next
10:45AM
Product session: Drive real resolutions with agentic AI Agents and Copilot
Break down the road to 80% automation and see how next-generation AI Agents and Copilot deliver real resolutions.
11:15AM
Lunch
12:15PM
Event Concludes
Speakers
Firstname Surname
This is what I do
Company name
Firstname Surname
This is what I do
Company name
Firstname Surname
This is what I do
Company name
Firstname Surname
This is what I do
Company name
Firstname Surname
This is what I do
Company name
Firstname Surname
This is what I do
Company name
Meet our speaker
Born in Helsinki and grown in Berlin, Ultimate is building the world’s most powerful virtual agent platform, powered by industry-leading AI.
Thank you to our sponsors
Platinum Sponsor
Gold Sponsors
Silver Sponsors
Location
 Aerlume Seattle
2003 Western Ave Suite C Seattle, WA 98121
Frequently Asked Questions
When is the event?
Thursday, June 5.
Where is the event?Â
At Aerlume Seattle, 2003 Western Ave Suite C, Seattle, WA 98121.
Where should I park?
Public parking is available in the garage below Aerlume in the Marketplace Building off of Lenora. Parking validation is unavailable.
Can I bring my colleague to the event?
The programming and experience at the event is tailored to any professionals working within the customer experience industry. If you have a colleague you think would be interested, please ask them to register here. Only registered attendees will be able to attend the event.
Is the event free to attend?
Yes, the event is free to attend but you must be registered.
I can no longer attend in-person. How can I cancel my ticket?
Email lauren.decarolis@zendesk.com to be removed from the guest list.
