Delivering a customer first strategy with Zendesk

It is well established that companies that prioritise customer experiences are able to create sustainable growth and gain a competitive advantage.

In this session, we will provide real-world examples of customers that have successfully implemented customer-centric strategies with Zendesk, and showcase their successes.

Harry Wray, Zendesk

Introducing Zendesk for employee experiences 

In this session we highlight tools and processes to drive an efficient process and increase employee satisfaction with measurable data and insights.

Richard McQueen, Zendesk

Getting ahead of what consumers want from AI 

ICustomers are excited about the possibilities of AI. Now’s the time to understand their expectations for the future of customer experience. In this session we'll dive into how to use AI to fill experience gaps, provide instant personalization, and supercharge communication via chatbots and voice assistants—all

while being empathic.

Ben Barclay, Zendesk

Customer Panel: Give employees the same care as csutomers 

What are these Zendesk customers doing to ensure that their employees are given the same level of support and experience as customers. In this session you’ll learn how to build informed strategies to meet employee needs and improve workplace culture.

Joy Marrocco, Telestra

Chris Sinclair, MYOB