Join us for an insightful day of sessions where we’ll delve into the heart of customer experience (CX) and employee experience (EX) at Zendesk Showcase in Sydney! This immersive, in-person experience will bring together over 400 of the brightest minds in the community.Â
Hear from experts in their fields as they share big ideas and strategies - where AI meets empathy, and technology blends with human-centric service excellence.Â
Join Zendesk CEO, Tom Eggemeier, as he shares our vision for the future of exceptional experiences, be it with customers or employees.Â
Hear from Zendesk customers Aesop and Canva as they discuss key steps for aligning a customer experience strategy with business objectives.Â
Zendesk AI is the intelligence layer that makes every customer interaction smarter, efficient, and helpful. Join our product deep-dive session to learn about the latest AI tools for your customers, agents and admins that are shaping service experiences of the future.Â
Enjoy a delicious lunch, catch a product demo session, chat with a Zendesk expert and explore the expo hall.
CX Breakout -Â Delivering trusted CX in the age of AI & maximising team performance with Zendesk Workforce Engagement
Hear from some of our biggest customers on how they're embracing the AI evolution while also keeping consumer trust at the forefront. Then we'll share best practices for implementing Workforce Management and QA, and how they contribute to enhancing overall team performance while managing costs.
EX breakout - Innovations in EX & the future of employee service
Learn how shifts in technology and expectations will redefine employee service as more innovative and user-friendly, leading to increased employee efficiency and job satisfaction. Then hear how Zendesk customers are adopting the latest trends in EX and staying ahead of the competition.Â
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AI is having a significant impact on shaping the future of CX. This session examines how emerging technology will impact consumers and organisations—as well as presenting the Zendesk perspective on how AI will enhance the capabilities of agents, admins, CX leaders, and customers.
Businesses are feeling the pressure to deliver faster, more personalised service. Discover how Zendesk’s customisable platform creates differentiated customer and employee experiences, and explore the latest innovations in custom data, unified integrations, and flexible privacy tools.
Author, Speaker & Martial Artist, Nadine Champion, will share her journey as well as a powerful message about challenging the norms and changing your thinking in order to succeed.
What is Zendesk Showcase?
Zendesk Showcase is a full day in-person customer and employee experience event where we bring industry keynotes, product sessions, and networking to your town.
Who should attend this event?
Professionals in all roles and industries working with customer and employee experience.
Is this a free event?
The event is free however you need to register for the event to secure your ticket as we have a strict capacity limit.Â
Will the event be catered?Â
There will be food available throughout the day including; light snacks on arrival, lunch and canapés during happy hour. And coffee throughout the day of course! If you have special dietary requirements, please let us know on your registration form.Â
Is there parking?
There is paid parking nearby at Secure World Square Car park – 50 Goulburn Street and Secure Goulburn Street Car park – 101 Goulburn Street.
How do I get there via public transport?
The closest train station is Museum Station (300 metres or a 3 minute walk) and then Central Station (700 metres or 7 minutes). Additionally, there are several bus stops close by which will take you to major landmarks eg. Martin Place or Circular Quay. Another fast and convenient option is the newly built Light Rail on George Street providing easy access to Sydney Masonic Centre.
Does the venue have disability access?
Yes, via the Masonic Centre main entrance on 66 Goulburn Street. There are also accessible toilets on all conference floors.
