Zendesk Showcase London 2026

Name: Zendesk Showcase London 2026
Start: 2026-06-10T09:30:00-04:00
End: 2026-06-10T17:30:00-04:00
Location: Corner Corner

LONDON | 10th JUNE | CORNER CORNER

zendesk

showcase

London

Get ready for an exhilarating day at Zendesk Showcase in London on June 10th, 2026. Immerse yourself in a whirlwind of exclusive insights and transformative trends that will revolutionise your approach to customer experience.

Be the first to witness our cutting-edge product innovations and hear riveting stories from customers on their AI-led CX adventures. Hear about the latest product updates from AI Voice, Copilot, QA & AI Agents, Contact Centre & Employee Services.

Dive into dynamic sessions with workshops, live demos, and inspiring expert panels.

Don't miss out—register now, space is limited! Your attendance is secured once you receive our confirmation email and prepare for a day full of inspiration and discovery!

Register now

Here's what to expect

Discover

Preview AI innovations driving the future of customer experience.

Get inspired

Hear emerging trends from AI and CX visionaries.

Connect

Network with CX, IT and HR leaders across industries.

Here's what to expect

Join us for a dynamic day of inspiring keynotes, interactive workshops, and live demos showcasing the latest AI innovations transforming customer experience. Here’s what you can look forward to during the day:

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CTO Adrian McDermott shares his vision and thoughts on what’s next in AI.

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Hear inspiring stories from customers revolutionising service with Zendesk.

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Don’t miss the keynote with tech journalist Vivianne Bendermacher and her AI avatars as she dives into how AI can shape our world.

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Engage in workshops designed to boost your AI readiness and unlock new opportunities.

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Meet with our experts, grab a demo & chat with industry peers.

Agenda

9:30 Am

Check-in and registration

Check in with our team and grab your badge. Explore our demos & workshops running throughout the day.

11:00 Am

Welcome and opening keynote

Join Adrian McDermott, CTO at Zendesk open the day covering the future of AI.

11:25 Am

Keynote Session: AI Dream or Nightmare

Journalist Vivianne Bendermacher and her AI avatars take a deep dive into how AI can shape our world.

12:05 pm

Customer fireside chat

An engaging fireside chat with Zendesk customers exploring their challenges, successes, and perspectives.

12:30 Pm

Lunch

Grab a bite to eat & drop into a demo, visit a sponsor booth, or chat to others - there’ll be plenty of time to get to know your fellow attendees.

After lunch, create your own journey with the sessions below.

14:30 PM

The kyenote

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

One day agenda

5:00 pm

Happy hour

Networking over drinks and canapés with your peers, industry leaders and Zendesk experts.

Main Stage

2:00pm - Product Innovations keynote

2:45pm - Fireside chat with Route 101 & Motorway

3:30pm - Fireside chat with AWS

4:10pm - AI agents for every channel, any platform & Copilot for every role

4:40pm - AI customer spotlight

5:05pm - Technology panel with AWS & Zendesk

Breakout Stage

1:15pm - Digital transformation with True Global

2:00pm - Introduction to Zendesk with CTO, Matthias Goehler

2:45pm - Zendesk Contact Centre: turn live interactions into faster resolutions

3:30pm - Resolution Supply Chain: Architecting agentic service workflows

Jazz Stage

1:00pm - In conversations with; Vivianne Bendermacher

1:25pm - CX Chats

2:45pm - Elevating employee service: from bloated tools to brilliant service

3:30pm - Partner session: Appamondo & Storio

5:30 pm

Happy hour

Cap off the day with great food & refreshing drinks with your peers, industry leaders and Zendesk experts.

Agenda Option 1

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs.

Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts.

Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging