Zendesk Showcase London 2026

Name: Zendesk Showcase London 2026
Start: 2026-06-10T09:30:00-04:00
End: 2026-06-10T17:30:00-04:00
Location: Corner Corner

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Position, company

14:30 PM

The kyenote

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

thursday

March 27

Breakfast and expo open

Networking sessions

Lunch

Networking sessions

Breakouts and networking sessions

Afternoon keynote

Closing party

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What agile event programs are and why they're essential

thursday

March 27

Breakfast and expo open

Networking sessions

Lunch

Networking sessions

12pm

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Schedule description.

12pm

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Schedule description.

12pm

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Schedule description.

12pm

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Schedule description.

12pm

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12pm

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LONDON | 10th JUNE | CORNER CORNER

zendesk

showcase

London

Get ready for an exhilarating day at Zendesk Showcase in London on June 10th, 2026. Immerse yourself in a whirlwind of exclusive insights and transformative trends that will revolutionise your approach to customer experience.

Be the first to witness our cutting-edge product innovations and hear riveting stories from customers on their AI-led CX adventures. Hear about the latest product updates from AI Voice, Copilot, QA & AI Agents, Contact Centre & Employee Services.

Dive into dynamic sessions with workshops, live demos, and inspiring expert panels.

Don't miss out—register now, space is limited! Your attendance is secured once you receive our confirmation email and prepare for a day full of inspiration and discovery!

Here's what to expect

Join us for a dynamic day of inspiring keynotes, interactive workshops, and live demos showcasing the latest AI innovations transforming customer experience. Here’s what you can look forward to during the day:

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CTO Adrian McDermott shares his vision and thoughts on what’s next in AI.

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Hear inspiring stories from customers revolutionising service with Zendesk.

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Don’t miss the keynote with tech journalist Vivianne Bendermacher and her AI avatars as she dives into how AI can shape our world.

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Engage in workshops designed to boost your AI readiness and unlock new opportunities.

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Meet with our experts, grab a demo & chat with industry peers.

Agenda

9:30 Am

Check-in and registration

Check in with our team and grab your badge. Explore our demos & workshops running throughout the day.

11:00 Am

Setting CX up for Success in the AI Era’

Join Adrian McDermott, CTO at Zendesk open the day covering the future of AI.

11:25 Am

Keynote Session: AI Dream or Nightmare

Journalist Vivianne Bendermacher and her AI avatars will explore one of the defining questions of our time: what does the rapid rise of artificial intelligence really mean for organisations, society and the people who interact with these technologies every day?

12:05 pm

Code & Culture: The Scaling Playbook of Expedia Group and ODEON Cinemas

Hosted by Emma Acton which presents 2 very different CX use cases and demonstrates the versatility of the Zendesk platform and the possibilities it provides to businesses to manage different types of customers.

12:30 Pm

Lunch

Grab a bite to eat & drop into a demo, visit a sponsor booth, or chat to others - there’ll be plenty of time to get to know your fellow attendees.

After lunch, create your own journey with the sessions below.

Main Stage

2:00pm - From Chaos to Clarity: How Zendesk AI Is Rewiring Service ; with EMEA CTO Matthias Goehler & VP Product Management Lucy Field.

2:45pm - Fireside chat with Route 101; Scaling CX at pace.

3:30pm - The Blueprint for Autonomous CX: Total Enterprise Value with Zendesk, AWS & Ventrica.

Breakout Stage

2:00pm - Zendesk for Customer Service.

2:45pm - Zendesk Contact Center: Turn Live Interactions into Faster Resolutions.

3:30pm - Resolution Supply Chain: Architecting Agentic Service Workflows.

The Loft

1:15pm - Getting started - Setting up a Bot and Addressing AI Readiness Challenges.

2:45pm - AI Business Case Mapping: Setting Your AI Projects up for Success.

3:30pm - Automate the Resolution of Tickets Containing Visual Attachments

Corner Stage

10:15am - Are you ready for AI? Building AI That People Actually Use - with Premium Plus.

1:00pm - Fireside Chat: The Evolving AI Landscape with keynote speaker Vivianne Bendermacher.

1:25pm - Risk vs. Reward: Navigating AI Adoption in Regulated CX with Checkmyfile & Blockchain.com.

2:45pm - Elevating Employee Service: From Bloated Tools to Brilliant Service product deep dive session followed by with Dublin City University.

3:30pm - AI in Action - What’s Working, What’s Hard, and What’s Next; Appamondo, Storio & SimpleOnlinePharmacy.

4.15pm

The Next Era of AI: Agents, Copilots, and Continuous Improvement.

Deep dive on the latest AI product releases.

4.45pm

The New Frontline: Redefining Scale, Security, and Insights with AI

With NEXT, Trinny London & Lloyd’s List Intelligence.

5:10pm

Scaling Smarter: How Frontier AI is Rewriting the Customer Experience for Every Business.

Join AI leaders from Anthropic, AWS, and Zendesk as they demystify generative AI for businesses of all sizes.

5:35 pm

Happy hour

Cap off the day with great food & refreshing drinks with your peers, industry leaders and Zendesk experts.

Speakers

Adrian McDermott

CTO, Zendesk

Vivianne Bendermacher

Technology Journalist & Keynote Speaker, Vivianne Tech

Sarah Al-Hussaini

VP, AI GTM, Zendesk

Matthias Goehler

Chief Technology Officer EMEA, Zendesk

Michael Gayfer

Global Director of IT, Lloyd’s List Intelligence

Sophie O'Brien

Head of TLC, Trinny London

Helen Whitaker

Product Group Manager- CCX Technology, NEXT

Charlotte Ullathorne

Head of Guest Marketing, Odeon Cinemas

Bridgett Walker

Senior Director, Partner Connect, Expedia Group

Paul Anderson-Riley

Compliance Director, Checkmyfile

Habib-Sylvain Gourguet

Global Customer Operations Director, Blockchain.com

Georgia Bradbury-Adams

Head of CX Transformation, Motorway

Emma Acton

VP Marketing EMEA, Zendesk

Wayne Grimshawe

Group Director, Customer Care & Shipping, Storio Group

Lucinda McCaffrey

AI Sales Manager,Zendesk

John Kelleher

VP Sales UKI, Zendesk

Trevor Niblock

Director, UK&I AWS Partner Sales, Zendesk

Dennis Parker

Head of Customer Experience Partner Business, EMEA, AWS

Lucy Field

Vice President, Product Management, Zendesk

Will Scott

Director, AI Sales, Zendesk

Orna Morris

Senior Sales Product Specialist, Zendesk

Mike Ionergan

Director Global Specialist, Customer Success, Zendesk

Emily Freeland

Director, Value Consulting, Zendesk

Dylan Long

Senior AI Sales Specialist, Zendesk

Laura Daly

Principal Value Architect, Zendesk

Jack Low

AI Success Strategist, Customer Success, Zendesk

Adam Benzecrit

Senior AI Sales Specialist, Zendesk

James Hewitt

Head of Zendesk Practice, Route101

Tim Marsden

VP Technology Alliances, Zendesk

Catarina Pinto

GenAI Strategist, AWS

Toby Astor

Head of International Business Development, Anthropic

David Cousins

Principal Sales Product Specialist, Zendesk

Arie Hazekamp

Principal Platform Architect, Zendesk

Chris Tomkins

Office of the CTO, Zendesk

Avsar Cetin

Principal Sales Engineer, Zendesk

Deirdre Poole

Senior Manager, Commercial, Zendesk

Paul Anderson-Riley

Compliance Director, Checkmyfile

Ian Bell

Customer Support & Software Manager, DCU

Michael Smith

CEO, Appamondo

Jacqueline Rosie

Head of Patient Care, SimpleOnlinePharmacy

Ola Idowu

Senior Platform Architect, Zendesk

Ignacio de La Llave

Solutions Consultant, Premium Plus

Matthew Lord

Solutions Consultant, Premium Plus

Carla Jara

CX Consultant, Premium Plus

Arnaud Pigueller

CEO SnapCall

Siobhan Goodall

Client Executive Lead, Ventrica

Habib-Sylvain Gourguet

Global Customer Operations Director, Blockchain.com

Highlights from 2025

Location

Corner Corner,
Maritime St,
London SE16 7LL,
United Kingdom

Save your spot now, we are looking forward seeing you in London!

Thank you to our sponsors

Strategic Partner

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Gold Sponsors

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