Zendesk Showcase Melbourne 2026

Name: Zendesk Showcase Melbourne 2026
Start: 2026-08-11T12:00:00-04:00
End: 2026-08-11T17:30:00-04:00
Location: The Ritz-Carlton

IN-PERSON LIVE EVENT

zendesk

showcase

Melbourne

11 August 2026 | Ritz-Carlton, Melbourne

12:00pm - 5:30pm

The next generation of AI purpose-built for service is intelligent, proactive, and resolution-led. Kick the day off with lunch before an afternoon of practical learning on how new innovations in Voice AI, autonomous service agents, Contact Centre, and employee service help you deliver more connected experiences that drive loyalty and build trust.

From real AI-led success stories to interactive panels and practical workshops, you'll walk away with a clear roadmap to scaling better service, fast.

Register now

Venue

Enhance your user experience and build brand equity with your design vernacular.

Here's what to expect

Discover

Preview AI innovations driving the future of customer experience.

Get inspired

Hear emerging trends from AI and CX visionaries.

Connect

Network with CX, IT and HR leaders across industries.

Here's what to expect

Join us for an afternoon of inspiring keynotes, interactive workshops, and live demos showcasing the latest AI innovations transforming the world of service. Here’s what you can look forward to during the day:

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Zendesk's latest innovations and what’s next in AI

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Inspiring stories from customers revolutionising service with Zendesk

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How Zendesk is rewiring Service during our keynote

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Workshops designed to boost your AI readiness and unlock new opportunities

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Meet our experts & chat with industry peers

Agenda

12:00pm

Check-in, registration and lunch

Start with a buffet lunch at our Ask the Experts Hall, while networking with over 400+ of your industry peers.

1:30 pm

Keynote: From chaos to clarity - How Zendesk AI is rewiring service

The future of service demands more than quick fixes—it requires true resolution. Join Zendesk leadership as they unveil AI purpose-built for service, delivering connected, intelligent, and proactive resolutions at scale. Learn how the Zendesk Resolution Platform transforms service teams, powering billions of meaningful customer and employee moments worldwide.

More to keynotes to be announced

3:00 Pm

Afternoon Tea

Grab an afternoon bite or speak to an expert at our Ask the Experts Hall. There’ll be plenty of time to get to know your fellow attendees.

3:40pm

Breakouts and Networking

Choose your own adventure with over 6 sessions to join.

More sessions to be announced.

14:30 PM

The kyenote

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

One day agenda

5:00 pm

Happy hour

Networking over drinks and canapés with your peers, industry leaders and Zendesk experts.

Theatre 1

Building your autonomous service workforce with Agent Builder and Action Builder

AI agents are automating conversations, but teams struggle to deploy them for complex back office work. Learn how Zendesk’s new Agent Builder unlocks automation across your operation with teams of specialised AI agents tailored to your business. In a demo, you’ll also see how Zendesk’s Action Builder and MCP simplify how your AI agents take action across systems.

AI Agents for every channel

See how Zendesk’s agentic intelligence works across messaging, email, and voice to move beyond deflection and deliver real resolution. You’ll see autonomous AI agents handling complex conversations end-to-end, adapting to every channel, and a first look at what’s now possible when that same intelligence comes to voice.

More to be announced

Theatre 2

Zendesk Contact Centre: Turn live interactions into faster resolutions

When frustration is high or urgency is paramount, people still want to be heard. That’s why phone support hasn’t faded away. In this product deep dive, learn how a native contact center can connect context and data from your service operations, to guide live agent interactions, creating a more fluid experience, and deliver faster resolutions.

Build a self-improving service operation with Copilot

Discover how the Resolution Learning Loop turns real interactions, quality signals, and performance insights into smarter workflows across your service organization. Copilots, QA, and Agentic Analytics work together as the drivers of continuous improvement.

More to be announced

5:30pm

Event Close

Leave inspired and with the tools you need to drive service transformation.

Agenda Option 1

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs.

Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts.

Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging