Drop into the future with Zendesk AI. We’ll dive into our latest AI innovations—from groundbreaking generative AI to enhanced data security and privacy. See how you can unlock the full power of AI in customer experience.
Featuring:
Vasudeva Rao Munnaluri, RVP, India & SAARC at Zendesk
Jenny Choo, RVP, SMB - APAC at Zendesk
Hear how Zendesk Generative AI is transforming customer service experiences. Through real-world examples, this product deep dive demonstrates how new capabilities are enhancing productivity, boosting self-service, and redefining service excellence.
Featuring:
Santhosh Kumar Balasubramanya, Head of Solutions, India at Zendesk
Arpit Kumar Saxena, Senior Solution Consultant at Zendesk
It is well established that companies that prioritise customer experiences are able to create sustainable growth and gain a competitive advantage.
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In this panel discussion, we will provide real-world examples of companies that have successfully implemented customer-centric strategies, and showcase their successes.
Featuring:
Nitin Jagadish, Senior Director, Enterprise Business at Zendesk (Moderator)
Preetee Singh, Lead - Service Experience at Tata Unistore Limited
Rakesh Gupta, Head - Customer Service at Panasonic Life Solutions
Sandeep Jindal, Director of Customer Experience at Miko
CX work is demanding. The right intelligent tools can help make the work less stressful and more efficient. Join us for a day in an agent's life to see how Zendesk empowers teams to work smarter. Learn how new intelligent features like AI-powered forecasting and scheduling, customizable layouts, and self-organizing workspaces will change the agent experience, for the better.
Featuring:
Santhosh Kumar Balasubramanya, Head of Solutions, India at Zendesk
Soham Roy, Solutions Consultant at Zendesk
