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14:30 PM

The kyenote

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all. 

thursday

March 27

Breakfast and expo open

Networking sessions

Lunch

Networking sessions

Breakouts and networking sessions

Afternoon keynote

Closing party

On what date does the event take place?

The event is scheduled for Wednesday, May 31, 2024.

TORONTO | JUNE 24 | THE QUAY

zendesk 

showcase

TORONTO

Get ready for an exhilarating day as Zendesk Showcase comes to Toronto!

 

Immerse yourself in a whirlwind of exclusive insights and transformative trends that will revolutionize your approach to customer experience.

 

Don't miss out—register now to claim your spot, space is limited!

Register now
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Here's what to expect

Discover

Be the first to witness our cutting-edge product innovations and hear stories from customers on their AI-led CX wins.

Get inspired

Dive into dynamic sessions with live demos, inspiring expert panels, and a hands-on AI workshop.


Connect

Network with CX, IT and HR leaders across industries.

Agenda

12:00 PM

Check-in, lunch and networking

 Grab your badge, grab some food, and make a friend.

1:00 PM

Opening keynote: From chaos to clarity

The future of service demands more than quick fixes—it requires true resolution. Join Zendesk leadership as they unveil AI purpose-built for service, delivering connected, intelligent, and proactive resolutions at scale.

2:00 PM

Customer spotlight panel

Hear firsthand how Zendesk is helping local organizations leverage AI to improve service delivery, streamline operations, and create better experiences for the communities they serve

2:45 PM

Break

 Relax, refresh, and get get ready for the following sessions. Coffee, tea, soda and water will be available.

3:00 PM

Product deep dive: Resolution Platform

Explore how architecting agentic service workflows can automate routine tasks and create more responsive and efficient support experiences.

3:30 PM

Product deep dive: AI Agents

Learn how agentic intelligence is delivering fully governed outcomes across 100% of your channels, from messaging to email to voice.

4:00 PM

Guided networking break and sandbox login

Reflect with peers through guided roundtable discussion questions designed to to spark and exchange ideas, as well as prepare for the upcoming lab by logging into your unique sandbox account.

4:30 PM

Building smarter: Data driven AI Agents with Zendesk

During this 45-minute hands on lab, you’ll engage firsthand and deploy generative AI to connect agents to data sources, build workflows, and leverage Knowledge Copilot to transform your knowledge strategy.

5:15 PM

Happy hour

 Unwind, connect with the community, and continue the conversation in a relaxed setting with refreshments.

6:30 PM

Event concludes

And that's a wrap! We hope you leave inspired, energized, and ready to take on what's next for your organization.

Multi-day agenda

thursday

March 27

Breakfast and expo open

Networking sessions

Lunch

Networking sessions

Breakouts and networking sessions

Afternoon keynote

Closing party

thursday

March 27

Breakfast and expo open

Networking sessions

Lunch

Networking sessions

Breakouts and networking sessions

Afternoon keynote

Closing party

thursday

March 27

Breakfast and expo open

Networking sessions

Lunch

Networking sessions

Breakouts and networking sessions

Afternoon keynote

Closing party

Speakers

Ram Naidu

Regional Vice President, Solutions Consulting, Zendesk

Pascal Pettinicchio

Senior Vice President, AI Go to Market, Zendesk

Paulette Chafe

Senior Director, Product Marketing, Zendesk

John Hibberd

Director, Enterprise Sales, Zendesk

Chris Al-Joundi

Senior Director, Competitive Intelligence, Zendesk

Eddie Kim

AI and Modern Data Strategy Leader, Amazon Web Services (AWS)

Jess Barker

Senior Director, Customer Support, FreshBooks

Nicole Smith

Staff CX Project Manager, 1Password

Highlights 2024

Location

The Quay

100 Queens Quay East
3rd Floor
Toronto, ON M5E 1V3

Frequently asked questions

When does the event take place?

The event is scheduled for Thursday, June 24th, 2026 from 11:45 AM to 6:30 PM.

Who should attend this event?

Professionals in all roles and industries working in customer support and experience.

Can I bring my colleagues to the event?

Yes! However, if you have a colleague you think would be interested, please ask them to register here. Only registered attendees will be able to attend the event.

I'm new to Zendesk and/or AI, will this event be relevant to me?

If you’re new to Zendesk or just starting your AI journey, don’t worry—our experts will be on hand throughout the event to answer any foundational questions and provide tailored guidance, so you’ll get value no matter your experience level.


You’ll leave the workshop with a greater understanding of how Zendesk can amplify impact for your organization—elevating customer experiences and business outcomes. You won’t want to miss it!

I'm a Zendesk Partner, can I attend the event?

To ensure a diverse and impactful environment, please note the following partner attendance requirements:


Partner Capacity Limits: The event is limited to one representative per partner organization and a maximum of five non-sponsoring partner organizations total. Partner reservations are first-come, first-served.


Customer Commitment: All partner attendees are required to host at least one customer or prospect.


Zendesk reserves the right to cancel registrations that do not meet eligibility requirements. If you are interested in sponsoring, please reach out to Margaret at margaret.deflieze@zendesk.com for more details.

How do I get there, is parking available?

Walking from Union Station

From Union Station, exit onto Front Street and head towards Bay Street. Turn right on Bay Street (South) and walk until Queens Quay E. (East). Turn left and walk to 100 Queens Quay E. (located on your left). The event will be on the third floor.  To access the floor, use elevators to the left of the security desk located in the lobby.


Underground Parking

Underground parking is available and the entrance can accessed from either Cooper Street or John M. Tinsley Street. Entrance to the lobby is located off of Queens Quay E., to the right of the LCBO doors. The event will be on the third floor. To access the floor, use elevators to the left of the security desk located in the lobby. 

I've registered but can no longer attend. What should I do?

Things come up, we get it! Please reach out to Margaret at margaret.deflieze@zendesk.com to change your RSVP status.

Who can I contact about event accessibility and other questions?

Diversity, equity, and inclusion are important values at Zendesk, and we are committed to providing accommodations for event attendees. If you need any accommodations for this event or have other questions not addressed here, please contact Margaret at margaret.deflieze@zendesk.com.

Save your spot now, we are looking forward seeing you in Toronto!

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