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ZENDESK & PREMIUM PLUS PRESENTS

Scale Smarter: How AI is Transforming Customer Service

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

OCTOBER 22, THE SAVOY, LONDON

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Learn how forward-thinking businesses are using AI to deliver better customer service while doing more with less.

Join us for a luxury afternoon tea at The Savoy to hear real-world experiences, ask your questions and connect with leaders navigating the same challenges.

Register now
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Zendesk Event Image

Support your CX vision


Join Zendesk and Premium Plus in London for an exclusive luxury afternoon tea at The Savoy, exploring how AI is transforming customer service for growing businesses.

Hear how forward thinking businesses are using AI to deliver better customer experiences while doing more with less. We will discuss practical ways to improve efficiency, respond faster and deliver more personalised service, while building the trust, oversight and confidence needed to adopt AI responsibly.

Hear real world experiences from a Zendesk customer, ask your questions and connect with business leaders navigating the same challenges. You will leave with practical ideas to help your own team scale smarter and make AI work safely and effectively in your organisation.

After the sessions, enjoy drinks, food and informal conversation with other business leaders, Zendesk and Premium Plus.

Key takeaways:


•

Practical insights on CX and AI for growing businesses

•

A real customer story and lessons learned

•

Ideas for scaling service without simply scaling headcount

•

The opportunity to ask questions and connect with CX experts

•

Networking with a small group of UK business leaders

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

13:00PM

Registration & Coffee


13:30PM

Welcome & Introduction


AI & CX for Growing Businesses


Putting AI to Work: Practical Use Cases & ROI



Break for Afternoon Tea



Customer Story & Fireside Chat



Q&A & Close


16:30pm 

Drinks & Networking


Speakers

Ronan O'Neill

Senior Manager, SMB Sales

Zendesk

Carla Jara

CX Sales Consultant

Premium Plus

Matthew Lord

Sales Consultant

Premium Plus

Thomas

Verschoren

Director of AI Product Evangelism

Zendesk

Meet our speaker


Born in Helsinki and grown in Berlin, Mark is building the world’s most powerful event producer platform, powered by industry-leading AI.

Meet our partner

Platinum Sponsor

Gold Sponsors

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Premium Plus is a Zendesk Premier Partner, helping businesses transform their customer & employees service through innovative technology, strategic expertise and AI powered solutions.

Venue

The Savoy
Strand
London, England, WC2R 0EZ

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©Zendesk 2026

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