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What agile event programs are and why they're essential

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ZENDESK PRESENTS

Startup Workshop

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

September 10 at 9AM, Paris

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Work on your instance LIVE alongside our awesome CSM

Register now
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About


Join us at 9:00 AM on September 10th at the Morning co-working space - 32 Rue de Trévise. 75009 Paris, France

 

 Throughout the day we will have a series of hands on workshops and inspirational sessions with our Customer Success Manager, who will share tips for getting the most out of your Zendesk solution.

 

Additionally, we will be joined by Benoît from Premium Plus: Zendesk's EMEA Partner of the Year and multi-award-winning CX experts with over a decade of experience transforming customer experiences through their personalised consulting, implementation, themes, apps, and integrations.


You will have the chance to ask all of your questions as well as connect with like-minded startups.

 

Breakfast, lunch and drinks will be provided, on top of all the fun activities that we have planned.

 

Spots are very limited, secure yours now!

 

In order to attend this session, the participant needs Admin access to their Zendesk account and must bring their laptops

Key takeaways:

Event content

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

8:15 AM

Welcome drinks + Breakfast

Doors will open at 8:15 am

8:50 AM

Intro from our host

Meet the team and what to expect from this workshop

9:00 AM

Workshop 1 - Crawl - Started from the bottom now we email

Learn top tips from Zendesk's training team on getting your email right  

30 min | 5 Min Task to collect points

9:30 AM 

Our special guest Benoit will take the stage

He will share tips and best practices for SMBs on implementing Zendesk.

10:15 am

Break


10:30 am

Workshop 2 - Walk - Got my whole team here

Grouping up to enjoy the view

60 Min | 5 Min Task to collect points

11:55am

Lunch

On us!

12: 55 pm

Workshop 3 - Workin' all right, traffic on the way home

Triggers & Automation

60 Min | 5 Min Task to collect points 

1:55 - 3pm

Q&A | Awards + networking


Speakers

Jaschi Mikolajski

Customer Success Manager, Startups

Zendesk

Benoît Smagghe

Solutions Consultant, France

Premium Plus

Meet our speaker

Born in Helsinki and grown in Berlin, Ultimate is building the world’s most powerful virtual agent platform, powered by industry-leading AI.

Thank you to our sponsors

Platinum Sponsor

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Gold Sponsors

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Silver Sponsors

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Location

Morning, Trevise


32 Rue de Trévise.

75009 

Paris, France


Hey CX leaders and teams!

Can't make it?

Register to attend another upcoming workshop session in your city!

Check out alternative event dates
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