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What agile event programs are and why they're essential

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What agile event programs are and why they're essential

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What agile event programs are and why they're essential

ZENDESK PRESENTS

Switch to Zendesk:

Elevate your CX with comprehensive, scalable support

Thursday
, 
September 
26

Authentic accounts from customers who have made the switch

AUGUST 21

AT 5.30PM, LONDON

WATCH ON-DEMAND NOW

 Authentic accounts from customers who have made the switch

 

Hear authentic accounts from customers who have made the switch and learn why you should too


Watch now
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About


Tired of overpaying for basic support that falls behind as your business needs scale and evolve past just messaging? 


Join us for a quick 40-minute webinar featuring [CUSTOMER], hosted by Jonathan Gettle, Product Marketing Manager at Zendesk, as we discuss why [CUSTOMER] made the switch to Zendesk's comprehensive CX platform. Zendesk’s best in class CX outperforms competitors in every way from product scalability, powerful automation & integrations, purpose built AI, and most valuable ROI/TCO.

Key takeaways:

About

 

Tired of overpaying for basic support that falls behind as your business needs scale and evolve past just messaging? 


Join us for a quick 40-minute webinar featuring Meg Smith, Director of Customer Support at CE Broker, hosted by Jonathan Gettle, Product Marketing Manager at Zendesk, as we discuss why they made the switch to Zendesk's comprehensive CX platform. Zendesk’s best in class CX outperforms competitors in every way from product scalability, powerful automation & integrations, purpose built AI, and most valuable ROI/TCO.

We'll discuss how making the switch provides:

Speakers

 

Meg Smith

Senior Director of Customer Support at Propelus

Zendesk

Jonathan Gettle

Product Marketing Manager at Zendesk

Company name

 

Julian Barquera

Solution Consultant at Zendesk

Zendesk

Event content

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Meet our customer speaker

PLACEHOLDER

Witness the distinction

 

Zendesk is in the best position to help scale your service experience without making compromises. We'll discuss how making the switch provides:

We'll discuss how making the switch provides:

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A complete solution that delivers an omnichannel experience

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Sophisticated routing, automation, deep conversation, and ticket & knowledge management

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Scalable integrations and actionable business insights

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Most valuable return on investment and total cost of ownership

Agenda

9:00 AM PT

Introduction

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

9:05 AM PT

Why [CUSTOMER] made the switch

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

9:25 AM PT

Live demo

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

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