•

What agile event programs are and why they're essential

Firstname Surname

This is what I do

Company name

Mrs Robinson
Mrs Robinson
Wishes you a wonderful day
Logo
Logo
Logo

12pm

Schedule item

Schedule description.

Placeholder image alt text

Enhance your user experience and build brand equity with your design vernacular. This is the event description.

AI Masterclass | The Action labs

AI Agents: Scaling Complex Resolutions With Autonomous Service

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

SEPTEMBER 15 | 10 AM BST

This is a cool intro line to the event.

Join us for a 30-minute action lab to see how next-generation AI agents navigate advanced flows, handle conversational detours, and use backend integrations to resolve complex, multi-step cases end-to-end.

Register now
Text goes here
X
Zendesk Event Image

Why Join?


Traditional bots usually just drop help center links. This session shows you what it looks like when AI actually resolves the issue.

Here is why to add it to your schedule:

•

Move past scripted bots: See what it takes to transition from basic keyword deflections to true, autonomous resolutions.

•

See advanced flows in action: Watch next-gen agents reason through multi-step customer cases completely end-to-end.

•

Ask your questions live: Get direct, unscripted answers to your trickiest deployment and backend integration questions.

What to expect

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

10:00AM

The Briefing

Mapping out a complex customer service enquiry that traditionally slows human teams down.

10:05AM

AI Agents Live

A real-time walkthrough of how next-gen agents handle this journey, ensuring fluid context-switching across complex, multi-step workflows.

10:20AM

Interactive Q&A

An open floor to discuss how to replicate or optimise these automated flows within your own environment.

Speakers

Lucinda McCaffrey

AI Strategy & Value Manager

Zendesk

Erika Pillmeier

Senior Platform Architect, AI

Zendesk

Meet our speaker


Born in Helsinki and grown in Berlin, Mark is building the world’s most powerful event producer platform, powered by industry-leading AI.

Thank you to our sponsors

Platinum Sponsor

Logo

Gold Sponsors

Logo
Logo
Logo
Logo

Silver Sponsors

Logo
Logo
Logo
Logo

Location

Address line

Address line

Address line

Explore the Full Action Lab Series

Placeholder image alt text

Copilot Action Lab:

Proactive AI assistance for every service role

 

September 16 

Register now

Placeholder image alt text

Voice AI Action Lab:

Designing natural and real-time voice experiences

 

September 17

Register now

The Final Countdown!
Time left for the event days hours minutes seconds
The countdown doesn't work if the event start date is set to TBD

Terms of use

Privacy policy

Cookie policy

Standards of Conduct

Terms & Conditions

©Zendesk 2026

Register now
Text goes here
X
Openform
RSVP now
Text goes here
X
About
Agenda
Speakers
Openform
Openform
Register
Text goes here
X
About
Agenda
Speakers
Agenda
Text goes here
X
[confirmation_headline]
[confirmation_messaging]
Add to calendar
Text goes here
X
[confirmation_headline]
[confirmation_messaging]
Add to Calendar
Text goes here
X
Share with Friends
Facebook
Twitter
LinkedIn
Link
CONTACT THE ORGANIZER
Google   Outlook   iCal   Yahoo

RSVP

Google Icon
Google
Outlook Icon
Outlook
Apple Icon
Apple
Yahoo Icon
Yahoo