What agile event programs are and why they're essential
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Mrs Robinson
Mrs Robinson
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12pm
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Schedule description.
Enhance your user experience and build brand equity with your design vernacular. This is the event description.
AI Masterclass | The Action labs
AI Agents: Scaling Complex Resolutions With Autonomous Service
Monday
,Â
AprilÂ
10
AUGUST 21 AT 5.30PM, LONDON
AUGUST 21
AT 5.30PM, LONDON
AVAILABLE NOW ON DEMAND
This is a cool intro line to the event.
Watch this 30-minute action lab to see how next-generation AI agents navigate advanced flows, handle conversational detours, and use backend integrations to resolve complex, multi-step cases end-to-end.
Traditional bots usually stop at help centre links. In this session, you’ll see what it looks like when AI actually resolves the issue — understanding context, taking action, and managing a complex workflow from start to finish.
What you’ll see:
•
Understanding customer intent across a complex enquiry
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Navigating multi-step resolution paths
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Using backend integrations to take action
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Working towards resolution without unnecessary handoffs
What to expect
Agenda (option 1)
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
11:15 Breakout tracks begin
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
TRACK 1
Product solutions and roadmap
Hear about the latest updates and releases—and how they can help your business.
TRACK 2
Make the most of Zendesk
Our experts show you how to customize Zendesk to fit your business needs.
TRACK 3
Emerging trends transforming CX
See what’s impacting the world of CX and beyond, alongside the best in the business.
TRACK 1
Panel: Delivering a customer first strategy with Zendesk
Harness the possibilities of AI
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
TRACK 2
Panel: Delivering a customer first strategy with Zendesk
Fall in love with personalized conversational experiences
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
12:30 Lunch
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
13:00 Breakout tracks continue
TRACK 1
Panel: Delivering a customer first strategy with Zendesk
Harness the possibilities of AI
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
TRACK 2
Panel: Delivering a customer first strategy with Zendesk
Fall in love with personalized conversational experiences
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
TRACK 2
Panel: Delivering a customer first strategy with Zendesk
Fall in love with personalized conversational experiences
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
Agenda
Segment 1
The Briefing
Mapping out a complex customer service enquiry that traditionally slows human teams down.
Segment 2
AI Agents Live
A real-time walkthrough of how next-gen agents handle this journey, ensuring fluid context-switching across complex, multi-step workflows.
Segment 3
Expert Q&A
Hear answers to questions on AI agent capabilities, implementation, and what autonomous service looks like in practice.
Speakers
Lucinda McCaffrey
AI Strategy & Value Manager
Zendesk
Erika Pillmeier
Senior Platform Architect, AI
Zendesk
Meet our speaker
Born in Helsinki and grown in Berlin, Mark is building the world’s most powerful event producer platform, powered by industry-leading AI.
