The Action Lab Copilots

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What agile event programs are and why they're essential

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12pm

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AI Masterclass | The Action labs

Copilot: Proactive AI assistance for every service role

AVAILABLE ON DEMAND SOON

Watch this 30-minute Action Lab to see Admin, Knowledge, and Analyst Copilot in action. Discover how they help service teams identify what needs attention, uncover knowledge gaps, analyse service trends, optimise workflows, and take the right next steps.

Why Watch?

Service teams often need to piece together insights across reporting, knowledge, and admin tools before they can take action. Watch this 30-minute Action Lab to see how Zendesk's proactive copilots help you understand what's happening, identify opportunities, and take action.

Here is why to add it to your schedule:

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Understand what is happening: Ask questions in plain language and use Analyst Copilot to explore trends and root causes in your service data.

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Improve your knowledge: See how Knowledge Copilot identifies content gaps and recommends where knowledge base needs attention.

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Take action on operational issues: Watch Admin Copilot surface opportunities, recommend improvements, and apply approved changes.

Agenda

SEGMENT 1

The Briefing

See how growing service complexity makes it harder to identify issues, understand the cause, and decide what to do next. And how proactive copilots help.

SEGMENT 2

Copilots Live

Follow one connected service scenario across Agent, Admin, Knowledge, and Analyst Copilot, from spotting an issue to investigating the cause and taking the next step.

SEGMENT 3

Expert Q&A

Hear answers to questions on Copilot capabilities, implementation, and what autonomous service looks like in practice.

Speakers