The Action Lab Copilots

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What agile event programs are and why they're essential

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AI Masterclass | The Action labs

Copilot: Proactive AI assistance for every service role

AVAILABLE NOW ON DEMAND

Watch this 30-minute action lab to see Agent, Admin, Knowledge, and Analyst Copilot in action. Discover how they help service teams identify what needs attention, uncover knowledge gaps, analyse service trends, optimise workflows and take the right next steps.

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Why Watch?

Service teams often need to piece together insights across reporting, knowledge and admin tools before they can act. In this 30-minute action lab, see how Zendesk Copilots help you understand what’s happening, identify opportunities and take action.

What you’ll see:

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Agent Copilot: Give agents real-time guidance, suggested next steps and drafted responses, while helping them take action without leaving the workspace.

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Admin Copilot: Surface operational opportunities, recommend improvements and apply approved changes more efficiently.

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Analyst Copilot: Ask questions in plain language to explore trends, uncover root causes and understand what’s happening across your service data.

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Knowledge Copilot: Identify content gaps and receive recommendations to help keep your knowledge base accurate, relevant and useful.

Agenda

SEGMENT 1

The Briefing

See how growing service complexity makes it harder to identify issues, understand the cause and decide what to do next. And how proactive copilots help.

SEGMENT 2

Copilots Live

Follow one connected service scenario across Agent, Admin, Knowledge and Analyst Copilot, from spotting an issue to investigating the cause and taking the next step.

SEGMENT 3

Expert Q&A

Hear answers to questions on Copilot capabilities, implementation, and what autonomous service looks like in practice.

Speakers