The Action Lab Copilots

Name: The Action Lab Copilots
Start: 2026-09-16T10:00:00-04:00
End: 2026-09-16T10:30:00-04:00
Location: Virtual

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What agile event programs are and why they're essential

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12pm

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Enhance your user experience and build brand equity with your design vernacular. This is the event description.

AI Masterclass | The Action labs

Copilot: Proactive AI assistance for every service role

SEPTEMBER 16 | 10 AM BST

Join this 30-minute Action Lab to see Admin, Knowledge, and Analyst Copilot in action. Discover how they help service teams identify what needs attention, uncover knowledge gaps, analyze service trends, optimize workflows, and take the right next steps.

Why Join?

Service teams often need to piece together insights across reporting, knowledge, and admin tools before they can take action. Join this 30-minute Action Lab to see how Zendesk's proactive copilots help you understand what's happening, identify opportunities, and take action.

Here is why to add it to your schedule:

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Understand what is happening: Ask questions in plain language and use Analyst Copilot to explore trends and root causes in your service data.

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Improve your knowledge: See how Knowledge Copilot identifies content gaps and recommends where knowledge base needs attention.

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Take action on operational issues: Watch Admin Copilot surface opportunities, recommend improvements, and apply approved changes.

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Ask your questions live: Get practical answers directly from product experts.

Agenda

10:00AM

The Briefing

See how growing service complexity makes it harder to identify issues, understand the cause, and decide what to do next. And how proactive copilots help.

10:05AM

Copilots Live

Follow one connected service scenario across Admin, Knowledge, and Analyst Copilot, from spotting an issue to investigating the cause and taking the next step.

10:20AM

Interactive Q&A

An open floor to discuss how to leverage these AI assistants to optimise and scale your specific operations.

Speakers