What agile event programs are and why they're essential
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Mrs Robinson
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12pm
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Schedule description.
Enhance your user experience and build brand equity with your design vernacular. This is the event description.
AI Masterclass | The Action labs
Voice AI: Designing Natural and Real-Time Voice Experiences
Monday
,Â
AprilÂ
10
AUGUST 21 AT 5.30PM, LONDON
AUGUST 21
AT 5.30PM, LONDON
SEPTEMBERÂ 17 |Â 10 AM BST
This is a cool intro line to the event.
Join us for a 30-minute action lab to see how next-generation voice AI agents handle natural, real-time customer calls, execute backend workflows mid-conversation, and seamlessly hand off to human agents with full context.
Traditional phone support means long hold times, frustrating IVR menus, and heavy post-call wrap-up work for agents. This session shows you what it looks like when Voice AI actually resolves complex issues over the phone while eliminating administrative friction.
Here is why to add it to your schedule:
•
Automate full phone conversations: See how next-gen voice agents handle natural, unscripted dialogues, from the initial greeting and intent capture straight through to final resolution.
•
Execute live backend workflows: Watch Voice AI run generative procedures like real-time database lookups and API calls mid-call without forcing the customer to wait on hold.
•
Ask your questions live:Â Get direct, unscripted answers from our AI experts.
Agenda (option 1)
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
11:15 Breakout tracks begin
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
TRACK 1
Product solutions and roadmap
Hear about the latest updates and releases—and how they can help your business.
TRACK 2
Make the most of Zendesk
Our experts show you how to customize Zendesk to fit your business needs.
TRACK 3
Emerging trends transforming CX
See what’s impacting the world of CX and beyond, alongside the best in the business.
TRACK 1
Panel: Delivering a customer first strategy with Zendesk
Harness the possibilities of AI
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
TRACK 2
Panel: Delivering a customer first strategy with Zendesk
Fall in love with personalized conversational experiences
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
12:30 Lunch
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
13:00 Breakout tracks continue
TRACK 1
Panel: Delivering a customer first strategy with Zendesk
Harness the possibilities of AI
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
TRACK 2
Panel: Delivering a customer first strategy with Zendesk
Fall in love with personalized conversational experiences
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
TRACK 2
Panel: Delivering a customer first strategy with Zendesk
Fall in love with personalized conversational experiences
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.
Agenda
10:00AM
The Briefing
Unpacking the operational bottlenecks of traditional phone queues and the data gaps that slow down human voice support.
10:05AM
Voice AI Live
A real-time walkthrough of a next-generation voice agent managing a multi-step customer call, executing backend data lookups, and passing full conversational context to a human workspace.
10:20AM
Interactive Q&A
An open floor to discuss how to leverage Voice automation to optimise and scale your specific operations.
Speakers
Lucinda McCaffrey
AI Strategy & Value Manager
Zendesk
Luke Donnelly
Principal Value Engineer
Zendesk
Stephen Ujfalussy
Principal Value Engineer
Zendesk
Goki Kazama
Senior Product Manager, Voice AI
Zendesk
Explore the Full Action Lab Series
AI Agents Action Lab:
Scaling complex resolutions with autonomous service
