Zendesk Event | Future of Service

Name: Zendesk Event | Future of Service
Start: 2026-04-22T08:30:00-04:00
End: 2026-04-22T16:30:00-04:00
Location: Hyatt Regency Sydney

22 april 2026 | hyatt regency sydney

zendesk

future of service

FREE EVENT

This must-attend event brings you face to face with innovative headliners, industry visionaries and experts who are leading the future of service with AI.

Join us to hear the untold stories from the world's biggest brands who will share their vision for AI, as well as practical ways for you to lead AI for Service at your organisation. More exciting speaker announcements just around the corner.

Register now

The Final Countdown!

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Be a part of the future of AI-powered service

Get inspired

Hear from bold headliners, top industry thought leaders, big brands and product experts ready to share their stories with you.

Exclusive access to innovations

Get early access to the latest AI-powered technologies designed to help you upgrade the way you serve.

Be our guest

Meet the product team, explore our expo at your own pace, all while connecting with service leaders and peers.

Speakers

Richard Exton

Group Executive, Chief Technology and Data Officer

Aware Super

Mitch Young

Senior Vice President, Asia Pacific & Japan

Zendesk

Kellie Hackney

Regional Vice President for Australia & New Zealand

Zendesk

Agenda Overview

8:30 AM

Registration and Breakfast

Start the day with a barista-made coffee and breakfast while networking with over 500 of your industry peers.

10:00 AM

Keynote

Grab your seat for a mainstage experience where real-world AI applications and unscripted innovation talks spark the transition from inspiration to action.

12:00 PM

Lunch, Networking and Meetups

Refuel and reconnect: enjoy a buffet lunch while you tour the expo at your leisure, featuring live demo stands, the partner marketplace, and collaborative community spaces.

1:30 PM

Breakouts and Networking

Choose your mission-specific track—covering AI, CX, IT, Contact Centre and Employee Experience —to gain the success stories and ready-to-implement solutions needed to turn fresh insights into a strategic win.

4:30 PM

Event Close

Leave inspired and with the tools you need to drive service transformation.

Watch this space—world-class speakers and industry headliners are dropping soon.

Content

thursday

March 27

Breakfast and expo open

Networking sessions

Lunch

Networking sessions

Breakouts and networking sessions