You've got (too much) mail: Modernizing the shared inbox process

Name: You've got (too much) mail: Modernizing the shared inbox process
Start: 2024-01-24T11:00:00-05:00
End: 2024-01-24T12:00:00-05:00
Location: https://zendesk.zoom.us/j/98787345326

YOU'VE GOT (TOO MUCH) MAIL:

Modernizing the shared inbox process

JANUARY 24 AT 11AM-12PM CT

Shared email inboxes can create a web of complications for organizations. From hindering collaboration between departments to compromising the constituent experience, shared inboxes make it difficult to assign tasks, add internal notes, and report challenges. They also pose risks of duplication and lost projects–and without automation, they can become a backend nightmare.

In this webinar, we’ll discuss how ticketing systems like Zendesk can help you overcome these challenges to enhance your team’s efficiency while also increasing overall customer satisfaction.

Register now

Support your CX vision

If the following problems are all too familiar, this webinar is for you:

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Difficulty collaborating with other departments while working on a single request

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Inability to assign ownership of incoming requests

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Lack of internal notes on an email thread, depriving teams of context when referring back to previous conversations

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Unable to measure performance and gather meaningful insights

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Duplicating efforts (i.e., constituents reaching out through multiple channels and their requests may be addressed multiple times)

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Limited automation or triggers on the front end

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Manual routing

To address these issues, organizations often turn to Zendesk to gain features like ticketing, automated routing, internal notes, and analytics. Our public sector customers find that making the switch can greatly improve team collaboration and customer service while reducing the risk of the problems listed above. Spend an hour with us to end the hassle of shared email inboxes and unlock a better experience for your constituents.

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