Toronto Roadshow

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Schedule description.

ZENDESK PRESENTS

Toronto

Roadshow

1 HOTEL TORONTO

THURSDAY, MAY 29

Discover what’s next in AI-powered service at the Toronto Roadshow.

This is where CX, HR, and IT trendsetters will discover new AI innovations, get inspired by visionary speakers, and connect with leaders across industries.

This is where the future of service happens.

Registration closed

Join other local leaders

Expect inspiring speakers, impactful networking, cutting-edge AI innovation, and hands-on breakout sessions designed to leave you feeling prepared for what’s next. You'll walk away with a clear view of today’s service landscape—and the tools and connections needed to forge a path for your business.

Alongside other CX, IT, and HR trendsetters, prepare to:

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Discover: Preview AI innovations driving the future of customer experience and employee service.

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Get inspired: Hear emerging trends from AI and service visionaries.

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Connect: Network with the best of the best CX, HR and IT leaders across industries.

Schedule

8:30AM

Check in & breakfast

Pick up your name tag, get your swag bag, and connect with peers over a light breakfast.

9:00AM

Keynote

Hear about the latest product innovations and see them in action during this keynote session.

9:45AM

Break

10:00AM

Customer panel: Where we stand with AI-driven CX today

Local Zendesk customers will share how they're thinking about AI for service—and their predictions for what's next.

10:30AM

Product session: Drive real resolutions with agentic AI Agents and Copilot

Break down the road to 80% automation and see how next-generation AI Agents and Copilot deliver real resolutions.

11:00Am

Break

11:15AM

Product session: Simplify and scale your contact center operations

See how Zendesk for Contact Center, powered by Amazon Connect, combines AI-first CX with award-winning CCaaS functionality to support global contact centers.

11:45AM

Lunch

Debrief the day with fellow leaders over lunch and conversations.

Location

1 Hotel Toronto

550 Wellington St W

Toronto, ON M5V 2V4

Frequently Asked Questions

Where is the event?

At 1 Hotel Toronto, 550 Wellington St W, Toronto, ON M5V 2V4. Upon entering, there will be signage directing you to the exact room we'll be in.

When is the event?

Thursday, May 29, 2025.

What time does the event start and end?
Doors open at 8:30am for registration and light breakfast, and the keynote will begin at 9:30am sharp. The event will end with a seated lunch starting at 12:15pm.

How do I get to the venue?
The closest public transportation is TTC Streetcar on Bathurst Street and King Street West, Subway Stations: St. Andrew on University Line or Bathurst on Bloor Line.

Where can I find parking?

There is no self-parking at the hotel, however, guests are welcome to park in the P2-P3 lot which can be accessed through Stewart Street. The cost is approx. $35-47 + tax. Valet parking is available for $45 + tax (up to four hours) and $65 + tax (four hours or more). Should you be arriving via car and require valet parking, we kindly ask that you bring your vehicle to the valet station at 51 Bathurst Street located just around the corner from our front entrance.

Will meals be served at the event?
Attendees will be provided a light breakfast and sit down lunch.

Can I bring my colleague to the event?
Yes! This event is perfect for anyone working within the customer experience industry. If you have a colleague you think would be interested, please send them this page to sign up. Only registered attendees will be able to attend the event.

Is the event free to attend?
Yes, the event is free to attend, but you must be registered.

Is there a dress code?
We recommend business casual attire.

Are any sessions going to be recorded?
Unfortunately, no sessions will be recorded.

I can no longer attend in-person. How can I cancel my ticket?
Please email lauren.decarolis@zendesk.com to be removed from the guest list.

Go to zendesk.com

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