Based on our latest insights from the Zendesk AI Effect report, organizations that have embraced AI are delivering outsized impact across the org and delivering better service – leading to happier customers.
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Join us on September 4th at The Kent to dive deeper into these findings followed by a 90-minute, interactive, hands-on workshop centered around AI agents Advanced. You’ll leave this workshop with a greater understanding of how integrating AI agents with your existing data sources can amplify their impact on your organization – elevating customer experience and business outcomes. Plus, we’ll wrap up the day with a networking cocktail hour.
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You won’t want to miss it!Â
Based on these findings, we’re proactively setting you up for success with AI at your organization. During our exclusive interactive workshop, you’ll explore three real-life use cases through live demos and accompanying hands-on exercises for each demo:
-Solve Customer Issues & Frustrations
-Drive PersonalizationÂ
-Generate RevenueÂ
So register today, bring your laptop and get ready for an engaging afternoon!Â
Liam Somers is the Director of Product Support at ScalePad, where he has grown from Support Specialist through the ranks to lead their 23-person global support organization. He’s passionate about building high-performing teams through a feedback-centric culture that emphasizes learning, accountability, and true customer success.
IIn 2025, Liam spearheaded the creation of a 24-hour support team in Ukraine, enabling round-the-clock coverage for ScalePad’s partners. This initiative—combined with a renewed focus on efficiency and AI usage—drove a 60% improvement in first reply times while maintaining consistently high satisfaction across ScalePad’s email-based support.
Under Liam’s leadership, the support team earned three Stevie® Awards this year, including Customer Service Department of the Year and Employer of the Year—recognition of the team’s ability to deliver exceptional service at scale. His leadership philosophy is simple: empower people, listen to feedback, and continuously refine processes to deliver support that partners actually love.
