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ZENDESK PRESENTS

VIDEO

Demo Day Milano 2026

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

REGISTRAZIONE DELL'EVENTO DEL 10 GIUGNO 2026

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Basta slides, è il momento delle demo e delle testimonianze dei clienti. La migliore occasione per conoscere tutte le novità Zendesk e ottenere risposte a tutte le tue domande.

VEDI LA REGISTRAZIONE
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Invece di parlare di AI...
ti mostriamo come fa evolvere la tua assistenza.


 

Per dimostrarti la potenza della Resolution Revolution targata Zendesk, abbiamo deciso di togliere ogni filtro: solo demo live e testimonianze reali di clienti, niente chiacchiere.


NOTA: la registrazione è un montaggio delle migliori riprese realizzate durante le sessioni di mattina e pomeriggio, che presentavano gli stessi identici contenuti. Pertanto, potreste notare riferimenti che risultano incompatibili, tra pranzo e aperitivo, mattina e pomeriggio

Key takeaways:


What to expect

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Contenuti

0:00:00

Messaggio di benvenuto

Alberto Becerra, VP Sales, Southern Europe

0:02:27

Introduzione: Resolution Platform, Autonomous Service Workforce, Resolution Learning Loop 

Stefano Tosi, Enterprise Account Executive

0:12:07

Demo delle funzionalità della Resolution Platform di Zendesk: copilota per gli operatori, Agenti AI, Quality Assurance, Employee Service, Contact Center as a Service

Edoardo Abate, Senior Solution Engineer

Marco Nilo, Solution Engineer

1:09:04

Prénatal Retail Group e Arsenalia: Dal Customer Care alla Customer Intelligence

Marcello Brivio, Head of CRM and Data - Prénatal Retail Group

Oscar Sala, CX Business Developer - Arsenalia

1:30:20

BizAway e Be Simple: Trasformare il “Client First” in qualità misurabile

Alice Brancaleoni, Head of Service - BizAway

Gabriele Sannicandro, CEO - Be Simple

Speakers

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Meet our speaker


Born in Helsinki and grown in Berlin, Mark is building the world’s most powerful event producer platform, powered by industry-leading AI.

Grazie ai nostri sponsor 

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©Zendesk 2026

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