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12pm

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12 pm

Welcome and Introductions

zendesk presents

Elevando o Jogo: CX para iGaming

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

Quinta-feira, 16 de maio, às 10h

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Junte-se à Zendesk e especialistas em CX da indústria de iGaming para um bate-papo sobre as principais tendências em Experiência do Cliente!

Assista Sob Demanda
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Sobre o webinar 


A indústria de iGaming está em constante evolução e alguns dos principais players do setor já entenderam que priorizar a experiência do cliente se tornou um diferencial crucial para o sucesso e crescimento. 


Ao adotar essas boas práticas, os operadores de iGaming podem criar uma experiência mais envolvente, personalizada e segura. Isso ajudará a fidelizar os jogadores, aumentar a receita e impulsionar o crescimento dos negócios.


Neste webinar, vamos falar sobre as principais tendências que estão transformando o CX para iGaming: 

Aprenda como alavancar Automação, Inteligência Artificial, Omnicanalidade e personalização para fornecer uma experiência excepcional em todos os pontos de contato, facilitando, inclusive, o trabalho dos seus funcionários.


Este será um momento ideal para trocarmos insights e explorarmos como as soluções da Zendesk podem potencializar os resultados da sua empresa, como já está fazendo com clientes como Estrela Bet, Aposta Ganha, Esportes da Sorte, dentre outros.

Key takeaways:

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Key takeaway 1

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Key takeaway 2

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Key takeaway 3

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Key takeaway 4

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Key takeaway 5

Agenda

 12pm

A importância da estratégia de CX para iGaming e principais tendências para 2024

2 pm

CX na prática: como aplicar a tecnologia na sua empresa

12 pm

Caso de sucesso: com a palavra, nosso Cliente Mr. Jack

12 pm

Sessão de perguntas e respostas com nossos especialistas em CX para esclarecer suas dúvidas

Event content

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Event content

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:00PM

Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

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Palestrantes

Christofer Köpsell

Gerente de Relacionamento

Mr. Jack

Gabriel Gomes

Solutions Consultant

Zendesk

Bruno Carvalho

Senior Sales Executive

Zendesk

Meet our speaker

Born in Helsinki and grown in Berlin, Ultimate is building the world’s most powerful virtual agent platform, powered by industry-leading AI.

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Agenda Option 1

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:00PM

Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

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