Join us for a pivotal "What’s New" webinar, kicked off by Zendesk CEO Tom Eggemeier with special insight into an undeniable shift toward autonomous resolution and how we’re accelerating innovation to match.
Following Tom’s remarks, we’ll host an exclusive Q&A with Forethought CEO Sami Ghoche on how our recent acquisition expands the Zendesk Resolution Platform, introducing the industry’s first self-improving AI agents.
Executive insights on the agentic shiftÂ
Tom Eggemeier shares why 2026 is the year AI agents surpass human service and how Zendesk is leading the transition from managing conversations to definitive resolution.The power of a self-improving AI platformÂ
A featured Q&A with Sami Ghoche on how the Forethought integration accelerates the Resolution Learning Loop, unlocking AI agents to autonomously design and execute complex workflows.Rapid-fire product updatesÂ
A high-speed walkthrough of the most important Zendesk features and functional enhancements available to your team right now.Real-time Q&A
Engage directly with the product experts from Zendesk and Forethought who are building the future of autonomous CX.
